Reviews
Amazing Service
Easy drop off process. Friendly and attentive staff. Clean facilities. Great customer service. All questions answered completely. Great amenities available during your stay. Highly recommend.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We can't thank you enough for the kind words!
Comfortable to deal with them
Get the quality services and expectable value from this dealership and service Center. Definitely I’ll recommend to everyone that I have relationships with, as well as my friends.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We can't thank you enough for the kind words!
Smooth Transaction
My wife and I were interested in a specific model. When we spoke to Jason about it, he was able to secure the car from out of state. In addition, Jason made the whole process of obtaining a new lease incredibly smooth and quick. Will definitely recommend to friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We can't thank you enough for the kind words!
Always GREAT
I always have such a great experience when I need to have my car checked or repairs done. Andy Lin is a terrific service advisor, and the ladies at the front desk are always so nice. The young men at the valet are beyond polite and always very sweet when I have a silly question about something in my car!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We can't thank you enough for the kind words!
they did not fix The problem Two times i brought it
I take The 2017 gle 350 for humming noise twice they Say this is normal I drove my frends car same i dont hear any noise
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are very sorry to hear that your most recent visit was less than satisfactory. Please contact our service manager, Richard Grein, at 718-631-8299 or via email at rgrein@helmsbros.com to set up a road test with our shop foreman to verify and resolve your concerns.
Friendly Salesman - Jason Chen
Jason Chen is very expiernece and friendly sales person. I’m glad I went through him and looking forward to work with him when I have to renewal the car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We can't thank you enough for the kind words!
Great service and a great atmosphere
Helms brothers has always been a place of quality, great service and professionalism from all that I have come in contact with. I would like to thank all for great service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
On behalf of everyone here, I wanted to thank you for this wonderful review!
Getting my car done right
Your all simply the best from Susanne Cochrane down, you’ll listen to my concerns and work to resolve the problem. Thanks Theresa for coming through for me last Saturday, driving in the rain storm yesterday morning to work & knowing that my brakes work was the best. Thanks again Theresa.??????
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
On behalf of everyone here, I wanted to thank you for this wonderful review!
Always the best !
Andy, is always available when needed and any work performed on the car it gets done right with the best service all the time. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We can't thank you enough for the kind words!
5 stars service
I have leased or owned vehicles from HELMS BRO. Always very impressed with services provided by Jack/Service Advisor. I insist to work with him only. He took care of all issues. Hassle free.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We can't thank you enough for the kind words!