Helms Bros., Inc.

Theo is professional, courteous and would work to get you the best deal. He took his time to find out what specs were the deal breaker for my wife's commuter car. Found us the car with ever more features in addition to what we really wanted, on top of that got us the BEST deal in entire Queens, Long Island area. I am a very happy customer during very first experience here and will definitely refer friends.

Not willing to help customers. Poor service have to wait 2 weeks for a loaner and my car is vibrating heavily. I will never recommend anyone to buy a Benz or come to Helms.

Helms gave me the run around everytime I called abt a problem with my car. My car started vibrating when I called Helms to come in they say I have to wait nearly 2 weeks for a loaner. How can I drive a car that is heavily vibrating much longer. I spent over 100,000 on the purchase of my car and they always xxxxxxxx me when I call. Maybe its the color of my skin tone I really dont knw why I cant be treated fairly. Never again I buy a Benz car or give business to Helms.

I brought both my 2011 and 2017 trucks to Andy, he was efficient in going over suggested services and pricing. He helped me and my wife to save time and money by investing in certain services which I truly appreciated. Andy also kept in touch with me during the day and follow-up after service to see if all was well. He is an EXCEPTIONAL representative of your firm, we are DELIGHTED to have him as our long term service rep.!

Andy Lin is a very Nice person.very patient and very professional. I highly recommend seeing Andy Lin if you are looking for the service of your vehicle. Jack Chen

I am a 16yr Auto sales Veteran(which I did not disclose) - out of town deal- I live in Baltimore, MD. Send an online inquiry directly to Maurice Martin, based on his online reviews on Google and DealerRATER - which were all excellent by the way! He was fast with response time and answer all my question about the Benz E350 Certified Pre-Owned. He is a very very confident, laid-back professional and exhibits superb product knowledge about the brand. He paid great attention to all of my concerns and each were resolved. The process was so relaxing and fun, I was even bought lunch by management. I will surely be a repeat customer down the road. Maurice is a gem! Go and ask for Maurice!!!

My name is Juan zheng , I got a demo g550 from Jason Chen few month ago, since first day I got the car , the steering wheel was not center , takes 4 times makes steering wheel center , 2-3 months later I found water leak from the sunroof, I bring the car to the service center , they told me is not leak , car running good same as Factory design , this morning I found the water leak at same spot !!! Super xxxx off ! Jason told me he only sales the car , not makes the car . Don’t know what to do with this now , hope someone can help me .

Andrea is a great sales lady. I have purchased 3 cars from her. It doesn’t even feel like she is selling you anything. It is more like she is just guiding you. It’s like she has got ESP. I have never seen anyone better at sales than this lady.

Matthew Villacis was an amazing salesperson finding the car I wanted in a few days. He went the extra “mile” to make sure the process was easy and efficient. I highly recommend Matthew and the dealership

I have been a very loyal costumer for 10 years and leased 6 cars with them. 2 months ago I explained to my sales rep, Jeffery Stampler that I wanted to lease a new car but my budget had changed and I needed to lower my monthly payments. He came back to me with an offer for a lower class car than what I already had with the same monthly payment! After I explained again that I needed a lower monthly payment, he said there was nothing available at this time. I then threatened to go elsewhere since I have been a loyal, long term costumer, I was insulted that he couldn't help me. He immediately found a CLA without the premium package for the price I was looking for. He acted like he moved mountains to get this deal. Since I really needed to lower the payments yet still wanted to drive a benz, I accepted the offer. At the time, I didn't realize what an inconvenience it is not to have the keyless go and with no 4matic, Im now worried about winter. As a loyal customer for almost 10 years, I think they should have been able to downgrade me into a CLA with premium package and not make me jump through hoops. Instead, I have a downgraded car with NO premium package and Im only saving $100 per month! This will be my last car with Helms! After I gave a low rating on the survey, the rep emailed me asking for feedback. When I explained, he told me that he had other clients who were on a budget and referred them to Volvo as if implying that I can't afford a benz!! I HAD A C300 with 4matc, premium package and panoramic sunroof for $550 per month. They put me in a CLA NO 4matic, NO premium package and NO panoramic roof for only $100 less per month and they call that a deal??? I regret signing that contract!