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Helms Bros., Inc.

(2,296 reviews)
Visit Helms Bros., Inc.
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday 12:00pm–5:00pm Closed
2023 consumer dealer award
View 7 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(2,296 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Helms Bros., Inc. from DealerRater.

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Excllent service

Marlon Matamoros was a supreme pleasure to do business with. He is enthusiastic, knowledgeable, considerate, and professional. He listened to my needs, which lead me to lease a CLA 250 recently. I love it! The delivery was explained thoroughly and car was sparkling clean. I would recommend Marlon and Helms Bros., Inc to everyone who is planning to buy a Mercedes Benz.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.

Top Notch Professional!!

No wonder Mike won so many awards. I purchased 2015 GLK350. He is the most professional Sales Associate I ever dealt with. His attention to detail and knowledge of product was top notch. His costumer service was astounding. He always kept in touch with status of my purchase. My experience was hustle free. I will be back for more.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Incredible Experience!

Can not have been happier with the customer service. Ms. Evelyn Chin is a fantastic associate who made the process seamless as well as informative. She is easy to talk to and answered all of my questions without issue. The entire team at Helms Bros was friendly and very helpful. Picking up my C300 today was a truly pleasurable experience! This dealership deserves a gold star for the service, professionalism, and family-like atmosphere. Thank you for everything!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

My experienced was very satisfying

Audley is a great salesperson. He was very patience with me whenever I asked him a lot of questions. He made sure that I understood everything and that i was satisfy with my new car.. It was a pleasure to have Audley as a salesperson. THANKS AUDLEY! Herry Girsang

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Best MB dealership!!!!

Got my brand new 2014 E350 sport from the super nice salesperson Mr. Audley. Everything smooth and easy. I will absolutely come back again~~!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Helms Bros rocks!

Michael Altamura goes above an beyond to make you a satisfied Mercedes customer. His level of professionalism, in my opinion, is unmatched by any other dealers I've worked with and his commitment to quality service is evident from the first time you meet him. I recently leased my third Mercedes with Michael. He bent over backwards to keep my business as a competing dealer gave him a run for his money. I'm glad I stuck with Michael and happy to say I am firmly implanted in the Helms Bros family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great service!!

Audley is a great salesperson, he took his time explaining every aspect of the vehicle, answered all my questions, make sure I understand everything and the most important very patient. Audley he was a pleasure to work with, and made me appreciate my new car even more!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Dealership!!!

I live in North Carolina and was looking for a Mercedes GLK and found one @ this dealership. Since I had sold my car, I was in a hurry and did not want to play games dealing back and forth. The salesperson I happen to talk to Marlon was great, very accommodating and even took pictures of the car I was interested in and sent them to me. Since Marlon was off the next day I called, I spoke directly w/John Kunz and was again GREAT service. Consequently I flew to N.Y., finalized the deal and drove my Mercedes back to N.C. I cannot say enough good things about the treatment I received and the entire sales experience!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Fabulous Experience

Rich is the man. I flew up from North Carolina and he had me picked up at the airport and had me back on the road in a lickety split. Awesome guy and dealership. This is how car buying is supposed to be. Thanks a ton.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great customer service

Michael Nekava was my salesman and helped me 100% and was always responsive to my calls and emails. He helped me choose the car that i wanted with all the features i needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.