Reviews
Happy Customer
Service was excellent. We are completely satisfied with the personnel and the way business was conducted. Staff was professional, efficient and friendly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are so glad we could take care of all of your needs at Honda of Pasadena. We hope to work with you again! Regards, Chris Hansen, Service Manager, chrishansen@hondaofpasadena.com, 626-683-5800
Excellent Service
I have been a long time costumer of Honda of Pasadena and my experiences have always been excellent from when I am first greeted to when I pick up my car and everything in between.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the great review. Please come visit us if you need anything else, be it service or sales. Sincerely, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com
Good Customer Service
Employees are happy with the customer, enthusiastic to answer questions, and always smile to customer, friendly remind to customer time to complete the service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Chris Hansen, Service Manager, chrishansen@hondaofpasadena.com, 626-683-5800
easy out thr door
Making it easy to find the final price on a new car without any hassle. George our rep was very accommodating.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your feedback, Edward. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with George. Please let us know if we can ever help you in the future. Sincerely, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com
CR-V Refi
We were well taken care of right from the start. Everyone was on time and respectful of our time commitments. The staff were friendly and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate the kind words. We look forward to seeing you again in the future! Sincerely, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com
Excellent customer service by Service Department!
Henry, service advisor, is the BEST Honda service advisor we have worked with. This was the first time using Honda of Pasadena since we are from the Northwest. Henry patiently answered many questions, reassured me that my detailed requests would be addressed, promptly returned phone calls, even helped to negotiate a discount on unexpectedly expensive repairs. He didn't try to push unnecessary service when I asked for 120,000-mile maintenance on our 2007 CRV. (One of your competitors gave a set cost which was significantly higher than your service department, and the person there was abrupt and rude!). Also, a shout-out to Jeff, who was my first point of contact--also very knowledgeable, courteous and informative. SUPERIOR customer service in every way!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com
Great Service
- Good service and very welcome to customer - Enthusiastic to give information for customer to go to dealership - Follow up with customer after buying process
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com
Awesome service, quality and amazing staff
The employees really made me feel like they were happy to serve me and make sure I got exactly what I wanted. Being that is was very last in the day when people are usually unhappy and ready to go home the employees still showed the same enthusiasm as if I was their first customer of the day.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate you for letting others know about your experience at Honda of Pasadena. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com
Great service at Honda of Pasadena
Quick, efficient and friendly service, kept apprised of price and progress. Price is comparable to other deals, so no surprise there.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate the kind words, Steven. We look forward to seeing you again in the future! Sincerely, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com
Honda Pasadena Buying Experience - Accord Hybrid
Clean facility. David, Vu, finance dept and Brandon, sales made the buying process simple. I will be back in the future for a car for myself and kids.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to leave this review. Our team strives to build long-term relationships by delivering amazing service to each of our guests. We appreciate your business and look forward to working with you again! Sincerely, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com