Reviews
Great customer service, the best service advisors
Customer service is great. Mike Tran, my service advisor is the best. They always go the extra mile for their customers.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com
People are friendly and service is great
The advisers and people working there are friendly and professional. The adviser gave a very clear and detailed explanation about the services and charges.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the great review. Please come visit us if you need anything else, be it service or sales. Sincerely, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com
Great help and fast service
Communicating was the best Brandon was really helpful and always replied in a timely manner and was very friendly when we met in person
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Sincerely, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com
Great Pasadena Honda
Great attention to detail and timely service. Would highly recommend this Honda site above all others. Nothing but top notch service from all of the team members.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Sincerely, Chris Hansen, Service Manager, chrishansen@hondaofpasadena.com, 626-683-5800
Awesome Service Department
Love the longer hours to get in early and pick up late, esp working in LA. Communication from Honda was awesome!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Best, Chris Hansen, Service Manager, chrishansen@hondaofpasadena.com, 626-683-5800
Friendly staff
Friendly welcoming staff who cares and go the extra mile! Obviously customer service is a top priority. Great place to purchase a car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction on each and every purchase and we hope you enjoy your new vehicle for a long time to come. It was truly a pleasure working with you. Regards, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com
Car Service
The service advisor Michael Tran doing an excellent job. No matter how busy you guys are but he can manage and make sure customers satisfied with the service before they leave the place. He is very thorough explaining what services have been done and how much it costs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that Michael made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Regards, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com
oil change for 2002 honda civiv van
You are making the customer satisfied with your work and results. The employees were courteous and friendly as I sat in the waiting room with other customers.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to leave this review. Our team strives to build long-term relationships by delivering amazing service to each of our guests. We appreciate your business and look forward to working with you again! Regards, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com
Great sevice
Appointment was made online and the service was fast. I didn’t have to wait long after showing up. The shuttle service was really convenient and fast.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Regards, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com
Perfect
Everything was perfect. Great service and vehicle was even washed. Thank you for the great service time and time again. Blah blah blah
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the great review. Please come visit us if you need anything else, be it service or sales. Regards, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com