Reviews
Nice facility, well run. Comfortable waiting area.
Edgar Ramirez was excellent. He really went above and beyond to provide great customer service. The repair was recent. Assume it will hold up well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the feedback! We are happy to hear of your positive experience at Honda of Pasadena, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Regards, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com
Great Service by a staff that cares.
I bought my first Honda at Honda of Pasadena in 2003, and through the years I never ever took it anywhere else for service. When it came time to get a new car, I already knew it would be a Honda, and I already knew beyond a doubt I would be buying it from Honda of Pasadena. In all my interactions with employees at Honda of Pasadena, I've always felt that I was cared for, and that although this is a business and making money is key, what was in my best interests were and have always taken into consideration. I trust Honda of Pasadena.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your kind words about your experience at Honda of Pasadena! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything be it sales or service! Regards, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com
Wonderful service kind staff
The staff called me back in a timely fashion, and were very polite. I was able to get rides to and from home easily to drop off and pick up my car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won't hesitate to reach out to us. Regards, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com
Happy new (used) car owner
Johnny is great. purchased two cars from him now. great service, quick and easy process. I will easily recommend my friends to him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Carmen, Johnny is pleased to learn that you enjoyed your car buying experience with us. We look forward to servicing your vehicle soon. Best, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com
Honest and Straightforward Experience
You're very straightforward with the the numbers and features, and you all got me a fair deal on my new Honda Fit. If any of my relatives in the area need a vehicle, I will definitely get them to give you a call. Thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate the kind words, Dustin. We look forward to seeing you again in the future! Best, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com
Great experience at Honda of Pasadena
Our salesman, Tim, was very nice and not pushy. He was very helpful and really made sure we were happy with our purchase. We really liked Honda of Pasadena because the salesmen were not pushy, they were up front about the out- the-door price of our car and there was a great selection to choose from and fair prices. There was an issue with the battery of our car and they took care of it immediately.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for the nice review, Diane! We really appreciate this feedback and I'll be certain to share your compliments with Tim and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Best, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com
Great Service
Easy drop off for car servicing. Prices charged were accurate based on estimates. Friendly staff. Car washed upon return when serviced. Car was finished in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michael, thank you for the feedback! We are happy to hear of your positive experience at Honda of Pasadena, and we are grateful you chose us for your automotive needs. We look forward to serving you again in the future! Best, Chris Hansen, Service Manager, chrishansen@hondaofpasadena.com, 626-683-5800
great
George Lin was very helpful in the whole purchase process and keeping me up to date as to when my car would be ready for pickup.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for leaving us this great review, Karen. I am very happy to hear that George could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com
Sheryl Hunt
Professionalism is great in all areas service, sales and return to your home. I loved the driver's courtesy and the driver's manners.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Best, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com
Great Service
No waiting time when I drop the car. The dealer was flexible enough for us to pick up the car the same day instead of the next day.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate the kind words, Vanesa. We look forward to seeing you again in the future! Best, Chris Hansen, Service Manager, chrishansen@hondaofpasadena.com, 626-683-5800