Reviews
Exceptional Service
Service Dept. is very attentive, helpful and friendly. Easy to make appointments. Work to be done is explained thoroughly with an estimate. I love the shuttle service--a big plus!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Best, Chris Hansen, Service Manager, chrishansen@hondaofpasadena.com, 626-683-5800
Service
Everything. There is no pressure is purchasing. Lots of patience. Kind. Respectful. Early Staff. I got to the dealer early to be alone and wow, staff was there an hr earlier.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Best, Chris Eckert ceckert@hondaofpasadena.com
Great service
Great services Lawrence was great! Waiting area very comfortable and clean. Service completed sooner than estimated time. And my car was washed!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Best, Chris Hansen, Service Manager, chrishansen@hondaofpasadena.com, 626-683-5800
Fast, thorough service
Honda Pasadena's service department fixed the problem and did it even more quickly than the service adviser had estimated. This was a problem that my neighborhood mechanic has tried to fix twice with no success.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Patricia and thank for the positive feedback. We're very happy to hear that you enjoyed your visit here with us. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Best, Chris Hansen, Service Manager, chrishansen@hondaofpasadena.com, 626-683-5800
Great dealership
Your customer service and your sales staff are are professional and knowledgeable. We had a very good experience shopping at Honda of Pasadena.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact me or visit us if you need anything else. Best, Chris Hansen, Service Manager, chrishansen@hondaofpasadena.com, 626-683-5800
Oil & Filter Change
The advisor Michael Tran was very nice & efficient. He offered me a ride which I didn't need as I live pretty close. He also had my car washed, which I appreciated. Thank you for your excellent service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for reaching out Joyce! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Best, Chris Hansen, Service Manager, chrishansen@hondaofpasadena.com, 626-683-5800
Great service
Very good on everything always have a good experience when I get my service done. Everything is very fast. E
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Alicia, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, Chris Hansen, Service Manager, chrishansen@hondaofpasadena.com, 626-683-5800
Great Experience
Good customer service. Car was completed in a timely manner. Shuttle driver was friendly and helpful. Repairs were done in a professional way.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Best, Chris Hansen, Service Manager, chrishansen@hondaofpasadena.com, 626-683-5800
Great service ,and customer service
Everyone was very nice and friendly welcoming I am very content with Honda long time customer I will always refer friends and family
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Best, Chris Hansen, Service Manager, chrishansen@hondaofpasadena.com, 626-683-5800
MACHAEL TRAN gives great service!
MICHAEL TRAN always looks after me and my family very well. He is always cheerful and goes out of his way to make sure that everything is correct. I can only speak most highly of him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Bruce! It is great to hear about your recent service experience. I will certainly pass on your feedback to Michael as they will be happy to hear it! We look forward to working with you again in the future! Best, Chris Hansen, Service Manager, chrishansen@hondaofpasadena.com, 626-683-5800