Reviews
Smog check done quickly with appointment
I like that appointments are recommended, and that my car is taken on time and finished in a timely fashion.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Fay, thanks for the great review! Please come visit us if you need anything else, be it service or sales. Best, Chris Hansen, Service Manager, chrishansen@hondaofpasadena.com, 626-683-5800
Good experience
Everything went just fine and professionally. It was a good experience. The customer pickup service was also easy and intime. Thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ghassanl, thank you for taking the time to write this review. We are pleased to hear that our staff was able to provide an efficient and overall positive experience. Best, Chris Hansen, Service Manager, chrishansen@hondaofpasadena.com, 626-683-5800
Great Customer Service
It is worth driving a little further for Great Customer Service!!! I don't think I need to say anything else or need at lease 20 words to get my point across.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your review, Ronald! We really appreciate your business and are so happy that we could provide great service to you and your vehicle. We look forward to serving you again! Best, Chris Hansen, Service Manager, chrishansen@hondaofpasadena.com, 626-683-5800
Oil Change
Service is great. People who did the transactions were professional and attentive. Did not need to wait that long to get my car back. As I left I noticed that my car turned on good and ran good coming out the parking lot.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for choosing Honda of Pasadena for your vehicle needs. Best, Chris Hansen, Service Manager, chrishansen@hondaofpasadena.com, 626-683-5800
Good service, clean facility
Staff was Welcoming, and did not take long for them to seat me. They also were able to Price match from other Honda dealer...not sure if they take from different repair shops. Overall, great experience!
- Customer service 4.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Angel, thank you for taking the time to write this review. We are pleased to hear that our staff was able to provide an efficient and overall positive experience. Best, Chris Hansen, Service Manager, chrishansen@hondaofpasadena.com, 626-683-5800
Pleasant, listening online sales person Shaul J.
Shaul Janes was delightful to do business with. He was a listener, never pushing, and accommodating to my personal questions.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for the nice review!, Suzanne We really appreciate this feedback and I'll be certain to share your compliments with Shaul. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Best, Chris Eckert, General Sales Manager, ceckert@hondaofpasadena.com
Unexpected yet extremely pleased:)
Great Customer Service! I did not know I'd purchase a new car so having an honest, informed pleasant and confident salesman such as Arturo helped tremendously.:) The night before I was in a hit and run...I was the party that was hit however grateful to be alive without injury. I knew it was time for a new car! The gentleman who handled the negotiation of the actual contract was also informed, professional and again gave great customer service. I honestly was not looking forward to having a car payment after going over almost 18 years without one however I really did not mind after my experience at Pasadena Honda...Both gentlemen helped me understand what I was paying for and I appreciated the benefits of being a member of the Honda customer family! I was welcomed and knew that should I have any questions in the future they would be there for more than just the initial sale of the vehicle. That matters to me...longterm great customer service. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Adrian, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with their overall experience. We look forward to working with you again. Best, Chris Eckert ceckert@hondaofpasadena.com
No nonsense, no pressure, fast service
The sales staff was direct and efficient, no nonsense, and factual. No high pressure tactics, no nonsense. IT was a pleasure to shop and buy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It is very kind of you to write us such a nice review, Brian. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Honda of Pasadena. Thank you so much for your business and please let us know if there's anything else we can do for you. Best, Chris Eckert ceckert@hondaofpasadena.com
Thank You!
Got appointment time I wanted. Service was done under time given. Service writer(Henry?) was beyond courteous. Drop off and pick up service was excellent.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Laura, we appreciate your kind words about the entire service team. Thank you for continually choosing us for your vehicle needs. Best, Chris Hansen, Service Manager, chrishansen@hondaofpasadena.com, 626-683-5800
Good service
Mike is very professional, nice to work with and explains everything very clear and concise. It is nice to have a clean car upon pick up.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Geoffrey, thank you for leaving us your review. We are happy to hear that you were pleased with the service you received. If there is anything more that we can do, please come back and see us again. Take care! Best, Chris Hansen, Service Manager, chrishansen@hondaofpasadena.com, 626-683-5800