Reviews
Excellent customer service
Henry had excellent customer service and kept me informed throughout the entire process. Very happy with how I was treated. When I didn't understand why a service had been done he explained the need for the service in a logical, clear manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We really appreciate your feedback, Robert We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won't hesitate to reach out to us. Best, Chris Hansen, Service Manager, chrishansen@hondaofpasadena.com, 626-683-5800
Fast transaction
Very fast in the buying process. I told them what car, color, and trim I wanted and they found it. The transaction process went smooth.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your feedback. It's fantastic to know that we were able to make your car purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Best, Chris Eckert ceckert@hondaofpasadena.com
Great service
Friendly staff, good communication, great service per your promise. Really appreciated the consistent communication during the appointment. The food cafe was icing on the cake.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Best, Chris Hansen, Service Manager, chrishansen@hondaofpasadena.com, 626-683-5800
Excellent service
I was impressed with service adviser, Michael Tran. He was VERY helpful in explaining the work that needed to be done and in ensuring it was completed in a timely fashion.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Chris Hansen, Service Manager, chrishansen@hondaofpasadena.com, 626-683-5800
Great service, pleasant experience
Explaining what will be done, quickly acknowledging waiting customer. Keeping customer informed while waiting for service to be completed. Will return again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sally, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with their overall experience. We look forward to working with you again. Best, Chris Hansen, Service Manager, chrishansen@hondaofpasadena.com, 626-683-5800
No title needed.
Service was prompt and pleasant. I have nothing else to say to add 20 words sorry! If you put limits on how many words you want on your feedback you are not getting from me. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate the kind words, Guillermo. We look forward to seeing you again in the future! Best, Chris Hansen, Service Manager, chrishansen@hondaofpasadena.com, 626-683-5800
Great Service
I buy all my cars at Honda of Pasadena. The main reasons are quality and convenience of the service. My special appreciation to Mike Tran, my advisor. He is very knowledgeable, reliable, and honest guy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Nikolay! Thank you for this great review! Mike is truly an exceptional employee and we appreciate him for giving you a great experience. Best, Chris Hansen, Service Manager, chrishansen@hondaofpasadena.com, 626-683-5800
Great service
I absolutely love the service every time I go. I ask any questions and receive answers immediately from the amazing staff. Thank you for always taking care of me and other loyal customers. :)
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Antonio, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with their overall experience. We look forward to working with you again. Best, Chris Hansen, Service Manager, chrishansen@hondaofpasadena.com, 626-683-5800
great services
staffs are very friendly, they explain all things in details, they offer good deals, they have a clean dealer, and they give free gifts
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Best, Chris Hansen, Service Manager, chrishansen@hondaofpasadena.com, 626-683-5800
Great Overall Service
Exceeded in understanding and meeting customer needs seems like their top priority. They try their very best in finding a car that suits their clients budget and also leaving their clients very happy!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Loren, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with their overall experience. We look forward to working with you again. Best, Chris Eckert ceckert@hondaofpasadena.com