Reviews
Great service and customer friendly
Everyone in the dealership, including sales and service are very customer helpful and friendly. From the salesman I purchased my new Ridgeline to my service rep Michael Tran have been extremely helpful and friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your great feedback truly made our day, Edward. We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Best, Chris Hansen, Service Manager, chrishansen@hondaofpasadena.com, 626-683-5800
GREAT SERVICE
since i walked in they provided great customer service they work well with customers, very helpful now my mom will be coming back to buy her car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Blanca, we are so glad we could take care of all of your needs. Thank you for giving this feedback; we will be sure to share it with the team! Best, Chris Eckert ceckert@hondaofpasadena.com
Routine Service
You guys call the customer and keep them updated of the work and progress. However, by that call customers can kind of figure out how long it took for the car to be checked. That can be good or bad depending on the time slot available your customer has.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your great review, Claudia! We're glad that our team was able to provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Chris Eckert ceckert@hondaofpasadena.com
Good service
Good customers service from the salesman to the financial department that help me understand all the price and options. Good follow up for after buying experience as well
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your feedback, Chotika. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with our team. Please let us know if we can ever help you in the future. Best, Chris Hansen, Service Manager, chrishansen@hondaofpasadena.com, 626-683-5800
Highly Recommended!
The staff at Honda of Pasadena were extremely friendly! The process was very quick and efficient! Thank you so much!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. It is gratifying to hear that you were received quickly. Please feel free to stop in or reach out to us if you have any questions for our staff. Best, Chris Hansen, Service Manager, chrishansen@hondaofpasadena.com, 626-683-5800
Great service
You were efficient and quick with a lube and oil. We have gone to you since the 1970's and will continue.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Thank you for your amazing loyalty all these years! Best, Chris Hansen, Service Manager, chrishansen@hondaofpasadena.com, 626-683-5800
Great service
I recently used Shift to sell my 11' Honda Accord. The team at Shift was extremely professional and I loved how easy they made the whole process. I love the way that they keep it simple and not too pushy so give the buyer a pressure to buy. The seller is very helpful and sincere, he try to work out for the best that i want. I'm a regular customer using car services for oil change in the past 6 years and all the employees are friendly and helpful. I trust and feel liable for my car to be taking car from this dealer. I would highly recommend my friends to use Pasadena Honda service. I would give this place a 5 stars!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service. We also strive to answer every question and address every concern and it's encouraging to know our team was able to show you our dedicated and personalized service. Don't hesitate to reach out if you have any further questions or needs. Best, Chris Eckert ceckert@hondaofpasadena.com
Professional and consistent earned my loyalty
Customer satisfaction and my overall service experience is why I return to Honda of Pasadena. The level of professionalism and friendliness truly sets a standard for other Honda facilities. Henry and Antoinette exudes this type of work ethic and behaviors. I enjoy the follow-up and consistently in customer service. I took the time out to reply to this survey because they took the time out to treat me as if I were their only client for the day!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sarah, Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Henry and Antoinette's efforts have made the difference in your experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or service, we are more than happy to lend a hand. Best, Chris Hansen, Service Manager, chrishansen@hondaofpasadena.com, 626-683-5800
Fast Service
Staff was friendly and service was faster than I expected. Service area is near my home so it was very easy to drop my car off.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jonathan, we appreciate your kind words about the entire service team. Thank you for continually choosing us for your vehicle needs. Best, Chris Hansen, Service Manager, chrishansen@hondaofpasadena.com, 626-683-5800
Great and fast service
Great customer service and explanation of services. Very quick turnaround. Waiting area is not comfortable with very few amenities found at other dealerships.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is wonderful to hear that our staff was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Chris Hansen, Service Manager, chrishansen@hondaofpasadena.com, 626-683-5800