Reviews
outstanding customer service
Brian Duvall did his usual outstanding customer service, getting parts quickly, completing service timely and keeping me informed through the process. Garnet Ford is my second best customer service business.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great job
Timely and efficient. Even the fire didn't slow you down.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great cars. Personable salesperson.
The salesperson and other staff were very courteous, kind and helpful to us throughout the process of selecting our new Ford Focus. I have never felt unduly pressured at this dealer. I have purchased cars from them before and see no reason to go anywhere else.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great and fast service
My car was done quickly. I was not ask to pay or do anything extra to my car. No pressure
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We work hard to make your visit with us as convenient and simple as possible for you, Michael! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great Service
Despite a recent fire at the facility the staff got our vehicle in and serviced in a reasonable time prior to our leaving for our vacation. Thanks
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Shelby Mustang
Great service, attentive team support very happy with the work done!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to leave us your response to our Staff's outstanding customer service, Christopher! Take care!
Recall notice
Ford Fusion Titanium 2015. Had a recall notice - fixed the problem in one day. Excellent service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
good service
Car broke down and had towed to dealer. Dealer had car for a week before issue code came up. Repair made at no cost due to warranty.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service
I was in for the first oil change in my 2015 Ford Explorer July 14. I was impressed with the good service and the cleanliness of the finished job. i also appreciate the courtesy and helpfulness of my Service Adviser, Wayne Thomas.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your feedback of Garnet Ford, William. We're glad everything was completed to your satisfaction! Take care!
Great service
Yet another wonderful experience at Garnet Ford . Timely and friendly department
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It was great seeing you again, Heather! Thank you for always choosing Garnet Ford for all your vehicle needs!