Reviews
Very friendly, respectful and professional.
Very friendly, respectful and professional. The environment was comfortable and clean. The waiting area and restrooms were clean and tidy.Overall I would recommend this location.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
El personal muy atento, muy buen negocio pudimos hacer
El personal muy atento, muy buen negocio pudimos hacer con mucha transparencia, desde la prueba de manejo hasta el cierre de la transacción todo fue excelente, estoy muy contenta por todo el proceso, recomiendo Mercedes-Benz of Pembroke Pines con los ojos cerrados, gracias Mercedes
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hola, ¡nos alegra mucho haberle brindado una experiencia positiva! Su recomendación es muy importante para nosotros y nos alegra mucho haberla merecido. Gracias de nuevo por tomarse el tiempo para compartir su experiencia positiva con el mundo. ¡Que tenga un buen día!
Mark Isaia was awesome to work with!
Mark Isaia was awesome to work with! Super friendly and helpful from start to finish. He made sure I was comfortable with everything and helped me find exactly what I was looking for. I'm really happy with my new car.Thanks, Mark!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ferda, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
I experienced the worst Terrible customer service, will
I experienced the worst Terrible customer service, will never being buying from an automation dealer again.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Morgan, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 644-5035 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Service was excellent and all performed in a timely
Service was excellent and all performed in a timely manner. Definitely back again in the future
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
I had an amazing experience at Mercedes Benz of Pembroke
I had an amazing experience at Mercedes Benz of Pembroke Pines. Everyone was professional and friendly. Starting with the GM Bert Martinez and the Sales Rep Moises Cisneros both were great! they made the process very smooth and enjoyable and worked with my price range. I am new to the Mercedes family and hope to be back and stay.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we are pleased to hear you had such a positive experience with us, Esther! Don't hesitate to call us if you ever need anything. Be safe on the road!
We were promised things would be fixed and now they won?
We were promised things would be fixed and now they won?t call us back. Detail department is not good at their job. We found blood on the seatbelt
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Korwin, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
In the three years that I have had my car, my agent
In the three years that I have had my car, my agent Melvin, has been patient and accommodating as I learned to understand my vehicle, the system, and the services provided by the dealership.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lenore, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
The entire staff was helpful and informative very
The entire staff was helpful and informative very courageous. The process went smoothly and I was delighted about the car. The test drive was good with Carlos Montenegro assisting me an explained the features of the car
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pembroke Pines. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Rude and inconsiderate staff.
Rude and inconsiderate staff. Victor, one of their Service Advisors was professional and helpful as we were waiting for our 2024 Mercedes to complete the service process. However, their staff members handing loaner vehicles were very inconsiderate toward my wife and left us with a bad impression of the Auto Nation and Mercedes brand. Additionally, they added an expensive paint protection package on the purchase of my wife's vehicle without her consent.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 644-5035 to discuss what we can do to help.