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INFINITI of Tacoma

(403 reviews)
Visit INFINITI of Tacoma
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 10:00am–6:00pm Closed

Reviews

(403 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I always have an amazing experience when I take my car in

I always have an amazing experience when I take my car in to Infiniti for service. My service advisors are always knowledgeable and friendly. I think my last service advisor was Joseph Meeks... He was incredible as all the other advisors I've had the pleasure of working with. I cannot think of anything negative about Infiniti of Tacoma at Fife. I've had a great experience all around from purchase to maintenance five stars all around. I'm pretty sure I'll be buying my next vehicle from them as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the kind review!

It’s all guuud.

It’s all guuud. Nice peeps. Good service. Girl on phone was a lil snobby.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for your candid review, we appreciate the input! Steve Renard Executive Manager Infiniti of Tacoma at Fife

The staff is very friendly, and knowledgeable.

The staff is very friendly, and knowledgeable. They take of what I requested, and also let me know about other issues with my car. They are also very generous with the waiting room snacks!!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for the review, and the candid info on our employee answering the phone. Much Appreciated!

Good service friendly personel best loane rcar I ever had

Good service friendly personel best loane rcar I ever had good coffee thank-you I will be back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi Johnnylong98372, thank you for taking the time to leave a review for us at INFINITI Of Tacoma At Fife. We're happy we could meet your expectations! Steve Renard Executive Manager Infiniti of Tacoma at Fife

Professional and efficient service department.

Professional and efficient service department. We have purchased three Infintis’ from this dealership. Keep up the great job.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Ben, we are so pleased you enjoyed your visit to INFINITI Of Tacoma At Fife! Steve Renard Executive Manager Infiniti of Tacoma at Fife

James H is a wonderful Infiniti service advisor.

James H is a wonderful Infiniti service advisor. He always treats us well. We always look forward to working with him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the great review and comments on James. We are fans of his also! Steve Renard, General Manager, Infintii of Tacoma at Fife

I have been a customer for almost thirty years, and I’ve

I have been a customer for almost thirty years, and I’ve always been impressed with customer service! I recently had the “First Service” on my wife’s 2023 Q50! James took excellent care of me! I am a client/customer for life! Keep up the great work!! Sincerely, Steven Joyner

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Mr. Joyner We sincerely appreciate all of your business in sales and service! We dont take your continued business lightly, thank you for trusting us with it all these years. It was good to see you the other day. Thank you, Steve Renard, General Manager, Infintii of Tacoma at Fife

Eric G is the one!

Eric G is the one! He’s always taken care of us when we go in. So professional and isn’t pushy at all. He listens and understands. He goes above and beyond and is just phenomenal! We appreciate you and we love seeing you when we come in! Thank you Eric for always giving positive vibes and being so good to us!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you much for the review and the comments on Eric! He is a valued member of the team here. Steve Renard, General Manager, Infintii of Tacoma at Fife

Had a great experiance here.

Had a great experiance here. Elizabeth and the team were very helpful and got us into a great car. Fully recommend Infiniti of Tacoma at fife for anyone looking for a new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thanks for the great review Mr. Murray! Steve Renard, General Manager, Infintii of Tacoma at Fife

Excellent service.

Excellent service. Honest and upfront. Try to help me save money anyway they can. Recommended.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for allowing us to service your car and the review! Steve Renard, General Manager, Infintii of Tacoma at Fife