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Global Imports BMW

(1,675 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 2 awards
2025 state dealer award
2025 consumer dealer award
New (833) 546-3760 (833) 546-3760
Used (833) 547-5109 (833) 547-5109
Service (833) 546-3721 (833) 546-3721

Reviews

(1,675 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Global Imports BMW from DealerRater.

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Scott Dionne

Jared Zavolta was our salesman. I was very pleased with the professionalism by everyone we came in contact with at Global. Jared was very sincere and cordial during the whole process from A-Z. Enjoyed working with Jared and Gene(sales manager) and would recommend to all my friends and associates.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Scott, We sincerely appreciate your feedback on the 5 Star service that Jared and Gene provided to you! We are so glad that you enjoyed your visit and we hope you have? a wonderful day! -Your Global Imports BMW team

Service

Great Cusomer Service from Jason!!!! Got me in and out faster than expected! Had car cleaned and vacummed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Kera, Thank you for taking the time out of your day to review us and let us know about the 5 Star service you received from Jason! We are so glad that you chose us for your servicing needs and we look forward to your next visit! -Your Global Imports BMW team

Global imports

Very good service . They were very professional and nice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Leo, We sincerely appreciate your feedback on the 5 Star service you received during your visit! Thank you for letting us know about your experience and we look forward to doing business with you again soon! -Your Global Imports BMW team

BMW X5 Pre-Owned

Excellent experience. The sales staff was perfect.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We sincerely appreciate your feedback on the 5 Star service you received! Thank you for kind words about our Sales Staff and we look forward to doing business with you again soon! -Your Global Imports BMW team

First time BMW owner

This is my first BMW and service. Outstanding. Great facility. Professional and knowledgeable staff. Centrally located.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Rick, Thank you for taking? time out of your day to tell us about the 5 Star service you received from us! We are so glad that you enjoyed your servicing experience and we look forward to doing business with you again soon! -Your Global Imports BMW team

Review of Global Imports Experience Buying New BMW

My car buying experience was outstanding. Everything went smoothly, with no surprises.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Patricia, Thank you for taking time out of your day to tell us about the excellent experience you had with us! Thank you for choosing us for your vehicle purchasing needs and we hope you love your new car! -Your Global Imports BMW team

Great Experience!

I always receive great customer service from Ryan Burke! My car was inspected, serviced and delivered when promised. Thanks Global BMW for hiring workers that care about customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Kristie, Thank you for the 5 Star review and for your kind words about Ryan! We are so glad that you enjoyed your visit and we look forward? to seeing you next time! -Your Global Imports BMW team

Phenomenal customer service

Amazing experience,and the only BMW dealership I will service my car at.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Benjamin, Thank you for the 5 Star review! We sincerely appreciate your feedback on the amazing experience you had and we look forward to doing business with you again soon! -Your Global Imports BMW team

Service for my 2016 BMW X-1

Great Customer Service. My Service rep was exceptional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Ronald, Thank you for the great review! We are so glad that you chose us for your vehicle servicing needs and that we were able to provide you with 5 Star service. We hope you have a wonderful day! -Your Global Imports BMW team

First Service Experience

Bought a 2016 Certified BMW. When I picked it up some of the buttons on the radio were sticking (Nothing major). The Salesperson and I agreed I would drive it for a few weeks to see if that was all before bringing it to the service department. When I took it in the Service advisor said they would fix or replace what was needed. The next day I get a message saying it will be $1500.00 to fix. When I call he says he doesn't know why they are charging me but that is what I will have to pay. I call my salesperson who says they are mistaken and it will be resolved. When I check two days later the service advisor says nothing has changed and I still have to pay. They work for same dealer so why am I getting different answers. Back to the sales rep where I am told the Director over Sales has been notified and it will be resolved. Back to the service advisor who finally agrees a new radio will be will be installed and commits to having my car done by end of week. Told I needed my car but that would work. I called back on Friday and left message. No reply. I text and get "No Arrival yet". When I ask for updated time frame I get " When the parts get here". When I reply it has been almost 2 weeks now I get a reply now all in caps about holidays slowing it down. No apology for missing commitment or let me see what we can do. I then called and asked for service manager. After getting my call dropped??? 3 times I was sent to the voice mail of the service Manager. Left message about noon and never got a call back. Next stop BMW customer service hotline.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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