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Jim Riehl's Friendly Chrysler-Jeep

(1,600 reviews)
Visit Jim Riehl's Friendly Chrysler-Jeep
Sales hours: 8:30am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–8:00pm
Tuesday 8:30am–6:00pm 7:00am–6:00pm
Wednesday 8:30am–6:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–8:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday Closed Closed
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (586) 933-5813 (586) 933-5813
Used (586) 486-3638 (586) 486-3638
Service (586) 486-3629 (586) 486-3629

Reviews

(1,600 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Riehl's Friendly Chrysler-Jeep from DealerRater.

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Good service oil change and tire rotation

Good service oil change and tire rotation. Services were timely for a Saturday. Waiting area is very nice and clean. I would recommend this dealership to anyone . I also like that this dealership is a nice size all over .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Survey completion - Lease

My sales rep, Terry Crandall, did everything to find a new lease that met my requirements

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Lisa Little

This is the 4th car I have leased from Keith Forbes and I will be back when this lease expired. He always makes sure I leave there happy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Exceptional customer service

It doesn't matter if we go just for an oil change, recall work or anything else, we get treated well. I like that if there is going to be a ling time without our car we can get s rental.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

good customer service

A lot of people are apprehensive about high pressure sales tactics and fast taling. My rep took it slow and was very informative about dealer procedure for leasing/selling. I would recommend my rep and the dealership to all.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Pete Giacalone owner of serviced truck

I went to get my oil changed. She told me the service could take close to 1 1/2 hours they were backed up.. I had plenty of time. 1/2 hour later they were finished. I was pleased. I will diffently come back to this dealer..

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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JEEP LIFE

Had an appointment for oil change and tire rotation- in and out in a hour

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Review

Changed oil and repaired other things I was not aware of. Good job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Awesome Service!

Judy provided courteous and timely service, with clear explanations for everything. She took the time to explain several additional matters, wherein we needed clarification. Clean, pleasant, waiting area, with great coffee and fresh popcorn. Fox News would be the only improvement, for the waiting area.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

2017 Jeep Patriot

Oil change performed well, seat belt retraction repair well done. Left rear door seems to be better, however the right rear door still makes loud sound. I was told that this door must be opened and closed more for the lube to take affect, so I will give it some time to see if changes anything.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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