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Jim Riehl's Friendly Chrysler-Jeep

(1,604 reviews)
Visit Jim Riehl's Friendly Chrysler-Jeep
Sales hours: 8:30am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–8:00pm
Tuesday 8:30am–6:00pm 7:00am–6:00pm
Wednesday 8:30am–6:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–8:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday Closed Closed
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (877) 772-0490 (877) 772-0490
Used (866) 981-5387 (866) 981-5387
Service (586) 486-3629 (586) 486-3629

Reviews

(1,604 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Riehl's Friendly Chrysler-Jeep from DealerRater.

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oil chg

staff was very professional as always. service is timely. I like the fact that I'm alerted as to what I might need looked at in the future. price is very reasonable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

John Plewa

Service Advisor was excellent and the work was performed as requested.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent

Service coordinator was friendly and helpful. Waiting area was comfortable. All expected service was performed to expectation and vehicle returned clean and ready to go.l

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

2019 Chrysler Jeep Cherokee

Concerns were heard, vehicle was checked in as a drive-up without appointment. Vehicle was entered as a warranty problem. Courtesy vehicle was provided. Vehicle was tested and repair was completed same-day. Courtesy vehicle was returned and there hasn't been a problem with the vehicle since repair.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent service

My trip to dealership for run/stop and ac check was excellent.Everyone was friendly with me and helped me with all the services needed. Definitely I will recommend this dealership to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Jim Riehls Friendly customer in Warren

I took my car in for an oil change and tire rotation. Friendly will let you make an appointment where another dealership much closer to my house will not. Time is important to me and I don't want to take a chance of waiting 2 hours for this service. Friendly was quick and efficient. The service representative was very polite. Service is very good here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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retired

my jeep was originally purchased from jim riehl's.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Outstanding

Mike Papparelli spent plenty of time with me to make the lease work for me. Will highly recommend to family and friends to go to Mike for their next Chrysler.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Service

My trip to the dealership for my oil change was exceptional. The staff was friendly and helped with all of my service needs. I would recommend this dealership to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

oil change

was in for oil change and it went great mr. martindale was outstanding talking my oil change and also how i could purchase tires at a later date

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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