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Mercedes-Benz of South Orlando

(1,567 reviews)
Visit Mercedes-Benz of South Orlando
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 9:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–9:00pm
Tuesday 9:00am–8:00pm 7:30am–9:00pm
Wednesday 9:00am–8:00pm 7:30am–9:00pm
Thursday 9:00am–8:00pm 7:30am–9:00pm
Friday 9:00am–8:00pm 7:30am–9:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 11:00am–7:00pm Closed
New (888) 861-7680 (888) 861-7680
Used (888) 861-8872 (888) 861-8872
Service (888) 862-0943 (888) 862-0943

Reviews

(1,567 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of South Orlando from DealerRater.

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The people where very responsible and care especially

The people where very responsible and care especially Jhon goes above and beyond to help me get the car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Jhon and the team at Mercedes-Benz of South Orlando provided you with such excellent service. Thank you for sharing your experience, and we hope you're enjoying your new car!

My experience with MBSO was unfortunately frustrating and

My experience with MBSO was unfortunately frustrating and very disappointing. I was excited initially due to its Certified Pre-Owned CPO status and the balance of one year new car warranty. However, what I discovered after the purchase has left me frustrated and feeling misled. Upon possession of a 2021 Mercedes Benz Sprinter RV Van, for $60 K, I noticed rust all over on the roof. This rust is extensive as confirmed by the estimate of over $16000 by a local certified MB body shop . The dealer declined the warranty, despite the fact it is a CPO certified vehicle, instead shifted the blame on us for not inspecting the roof. It’s not typical for every buyer and especially a senior to climb onto the roof and risk a fall. Basically, the same answer was given about the illegal window and windshield tint that we had to remove, as buyers responsibility once it’s sold. This raises serious questions regarding their business practices. Lastly, we were offered to be picked up by our sales lady at the airport as we flew cross country which was amazing, but en route at a layover in Denver, she texted she can’t as she was off. All in all, we were truly disappointed and frustrated with our experience with mbso……probably the worst ever in the 30 vehicles I have purchased in the last 50 years.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review. We strive for transparency and quality in our certified vehicles, so it's concerning that this was not reflected in your experience. Your feedback is valuable, and we would like to address these issues directly with you. Please reach out at your convenience so we can work towards a resolution together. Respectfully, Clarence Horne - General Sales Manager - chorne@mbso.com

Consumer response

Dear Mr Horne, I am writing to follow up on my email to you for a equitable resolution after I posted a complaint, regarding the significant rust issues discovered on the roof of the 2021 Mercedes Benz Sprinter 2500 up fitted RV, purchased from Mercedes Benz of S. Orlando, Florida. Despite the vehicle gone a Certified Pre-Owned CPO inspection, which is valid until July 2026, this substantial issue was not disclosed at time of sale. Your response to my complaint did not offer any help or resolution to alleviate the problem of significant / excessive rust I am faced with. While I understand that you do your best, the CPO certification is designed to assure buyers of a vehicle’s quality, free from any defects in and outside the van, including the roof. The presence of significant rust, particularly on a relatively new vehicle undermines the credibility of this certification process. I believe a fair resolution would involve the repair cost estimated of $16500 given by a certified Mercedes Benz Body shop that was emailed to a service manager or compensation for the amount to have it repaired. This has caused us significant inconvenience and additional financial burden on senior buyers that have limited resources which should not have occurred. We definitely would not have purchased the vehicle if we had known up front about the rust. Your service manager declined the warranty, even going as far as saying that buyer’s have the opportunity to view the vehicle before sale, just as he dismissed the illegal tinted windows as buyer’s responsibility once it’s sold. After being told about being pulled over by law enforcement for illegal tinted windshield in Idaho on our travel back to Seattle, his response was “the vehicle was sold to you with tinting and the removal of illegal tints is typically the responsibility of the owner once the vehicle is in their possession” his words. This answer is definitely not acceptable for a CPO qualified and certified vehicle that should meet the high safety Mercedes Benz standards and not put consumers at risk, especially a 70 year old driver with stigmatism. These issues contradict the advertised standards of a CPO vehicles and impacted our experience with the Brand’s reputation we trusted and relied on. My wife and I are both thoroughly disappointed with their responses and no resolution has been offered so far. I kindly request a prompt and satisfactory response to this matter. Resolution: Authorize the repairs estimated at $16533 by certified Mercedes Benz body shop, or compensation to buyer for completion of the rust repair. Thank you for your immediate attention to this issue. Sincerely, PlMl

Consumer response

Buy at your own risk, No response from the General Sales Manager who asked to reach out to him in this public response format, instead he referred the same service manager who denied CPO warranty with pre-existing rust issues, as buyer’s responsibility, once sold. I’ve taken the 2021 Sprinter Van to three separate Mercedes Dealership locally, Lynnwood, Seattle and Tacoma, Wa and they all advised me to contact the selling dealership directly to resolve these issues. Unfortunately, the selling dealership mbso continues to deflect responsibility. The dealership’s response here, seems more like a public relations tactic, than a genuine effort to address my concerns. If you are considering buying a CPO vehicle at this dealership do so at your own risk. My experience with this dealership has been a nightmare, and the lack of accountability has been shocking for brand like MB.

Consumer response

Dear Mr Horne, I am writing to follow up on my previous email after I posted this complaint, regarding the significant rust issues discovered on the roof of the 2021 Mercedes Benz Sprinter 2500 up fitted RV, I purchased from Mercedes Benz of S. Orlando, Florida. Despite the vehicle gone a Certified Pre-Owned CPO inspection, which is valid until July 2026, this substantial issue was not disclosed. While I understand that you do your best, however, the CPO certification is designed to assure buyers of a vehicle’s quality and reliability. The presence of significant rust, particularly on a relatively new vehicle undermines the credibility of this certification process. I believe a fair resolution would involve the repair cost estimated of $16500 given by a certified Mercedes Benz Body shop that was emailed to a service manager or compensation for the amount to have it repaired. This has caused us significant inconvenience and additional financial burden on senior buyers that have limited resources which should not have occurred. We definitely would not have purchased the vehicle if we had known up front about the rust. Your service manager declined the warranty, even stating that buyer’s have the opportunity to view the vehicle before sale, just as he dismissed the issue with illegal tinted windows as buyer’s responsibility once it’s sold. This answer is not acceptable especially for a high end dealership that sells a brand like Mercedes Benz. We expected better standards of I kindly request a prompt and satisfactory response to this matter. Thank you for your immediate attention to this issue. Sincerely, PlMl

Never again would wish this on my no one I got a lemon

Never again would wish this on my no one I got a lemon for a car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Louis, We're disappointed to hear these concerns and appreciate your feedback. Please reach out to us at your earliest convenience. Thank you, Clarence Horne - General Sales Manager - chorne@mbso.com

I consult car dealers and have friends who own and run

I consult car dealers and have friends who own and run them in the northeast and based my experience with this place, they would not make it up here. My exposure was only with the sales department, so service might be carrying the ball, IDK. It took three calls to speak with an agent, then she had no authority to negotiate on a used Lexus I wanted, but when I finally got the out the door quote, it turned out the pictures of the car they posted were nine months old, from when they previously sold the car, and in that time it was wrapped in white vinyl, no longer metallic red. The deal was also stamped, “final sale, no warentee” I inquired but was informed they only change the oil and check the tires, wash it and sell it. In Connecticut this would bring well deserved lawsuits. To top it off they tack on a dealer prep fee of $1,150. If this is how auto dealerships treat people, then I have to endorse Elon Musk’s approach.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It's disappointing to hear about your experience with our sales department. We strive for transparency and accuracy in all aspects of our business, so it's concerning that this wasn't reflected during your visit. Your feedback is valuable, and we would like the opportunity to address these issues directly with you. Please feel free to reach out at your convenience. Thank you, Clarence Horne - General Sales Manager - chorne@mbso.com

The service representative that I'm assigned to has been

The service representative that I'm assigned to has been excellent in managing my service requirements. The service department was very tolerant of the fact it was my misunderstanding of how a particular aspect of the car's operation was what was causing my problem.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Charles, we're glad to hear that our team at Mercedes-Benz of South Orlando provided excellent service and helped clarify the issue with your car. We appreciate your feedback and are here if you need anything else!

Leased a new 2025 GLC300 and couldn’t be happier with how

Leased a new 2025 GLC300 and couldn’t be happier with how efficient and convenient this purchase was - from the initial inquiry to a follow up within minutes, to Navin (Sales) whom contacted me right away and had a perfect car ready to go. Navin went above and beyond to provide exceptional and personable service. Never pressured, and everything was explained in detail. On top of this, I was in the new car the very next day and Navin even made a personal trip to my home to finish the paperwork. Highly recommended all around!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Jamie, thank you for sharing your experience with us at Mercedes-Benz of South Orlando! We're delighted to hear that Navin provided exceptional service and made the leasing process seamless. Enjoy your new 2025 GLC 300, and we appreciate the recommendation!

AS always the dealership is very accommodating to my

AS always the dealership is very accommodating to my needs and staff is very pleasant.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for being a Mercedes-Benz of South Orlando customer! We appreciate your support and look forward to seeing you at your next visit!

The Experience was great from start to finish they never

The Experience was great from start to finish they never gave up until I got the deal I wanted and the car I wanted

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Rodrick, we're delighted to hear that you had a great experience at Mercedes-Benz of South Orlando! Enjoy your new car and thank you for choosing us.

I was very impressed in the service of my Mercedes-Benz's

I was very impressed in the service of my Mercedes-Benz's and the overall communication from the service Dealership. I was very pleased with the overall work and the care of my car. Thank you,

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Janice, we're delighted to hear that you were pleased with the service and communication at Mercedes-Benz of South Orlando. Thanks for sharing your experience!

Keith is definitely the best service advisor that I’ve

Keith is definitely the best service advisor that I’ve ever had in my life. I’ve owned many Highline and exotic cars and he goes out of his way to make sure everybody is happy on time and he is a gentleman. He gets five stars across-the-board.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Howard, we're delighted to hear that Keith provided such exceptional service at Mercedes-Benz of South Orlando. Thanks for sharing your positive experience!