Mercedes-Benz of South Orlando

We're delighted to hear that Jhon and the team at Mercedes-Benz of South Orlando provided you with such excellent service. Thank you for sharing your experience, and we hope you're enjoying your new car!

Thank you for the review. We strive for transparency and quality in our certified vehicles, so it's concerning that this was not reflected in your experience. Your feedback is valuable, and we would like to address these issues directly with you. Please reach out at your convenience so we can work towards a resolution together. Respectfully, Clarence Horne - General Sales Manager - chorne@mbso.com

Dear Mr Horne, I am writing to follow up on my email to you for a equitable resolution after I posted a complaint, regarding the significant rust issues discovered on the roof of the 2021 Mercedes Benz Sprinter 2500 up fitted RV, purchased from Mercedes Benz of S. Orlando, Florida. Despite the vehicle gone a Certified Pre-Owned CPO inspection, which is valid until July 2026, this substantial issue was not disclosed at time of sale. Your response to my complaint did not offer any help or resolution to alleviate the problem of significant / excessive rust I am faced with. While I understand that you do your best, the CPO certification is designed to assure buyers of a vehicle’s quality, free from any defects in and outside the van, including the roof. The presence of significant rust, particularly on a relatively new vehicle undermines the credibility of this certification process. I believe a fair resolution would involve the repair cost estimated of $16500 given by a certified Mercedes Benz Body shop that was emailed to a service manager or compensation for the amount to have it repaired. This has caused us significant inconvenience and additional financial burden on senior buyers that have limited resources which should not have occurred. We definitely would not have purchased the vehicle if we had known up front about the rust. Your service manager declined the warranty, even going as far as saying that buyer’s have the opportunity to view the vehicle before sale, just as he dismissed the illegal tinted windows as buyer’s responsibility once it’s sold. After being told about being pulled over by law enforcement for illegal tinted windshield in Idaho on our travel back to Seattle, his response was “the vehicle was sold to you with tinting and the removal of illegal tints is typically the responsibility of the owner once the vehicle is in their possession” his words. This answer is definitely not acceptable for a CPO qualified and certified vehicle that should meet the high safety Mercedes Benz standards and not put consumers at risk, especially a 70 year old driver with stigmatism. These issues contradict the advertised standards of a CPO vehicles and impacted our experience with the Brand’s reputation we trusted and relied on. My wife and I are both thoroughly disappointed with their responses and no resolution has been offered so far. I kindly request a prompt and satisfactory response to this matter. Resolution: Authorize the repairs estimated at $16533 by certified Mercedes Benz body shop, or compensation to buyer for completion of the rust repair. Thank you for your immediate attention to this issue. Sincerely, PlMl

Buy at your own risk, No response from the General Sales Manager who asked to reach out to him in this public response format, instead he referred the same service manager who denied CPO warranty with pre-existing rust issues, as buyer’s responsibility, once sold. I’ve taken the 2021 Sprinter Van to three separate Mercedes Dealership locally, Lynnwood, Seattle and Tacoma, Wa and they all advised me to contact the selling dealership directly to resolve these issues. Unfortunately, the selling dealership mbso continues to deflect responsibility. The dealership’s response here, seems more like a public relations tactic, than a genuine effort to address my concerns. If you are considering buying a CPO vehicle at this dealership do so at your own risk. My experience with this dealership has been a nightmare, and the lack of accountability has been shocking for brand like MB.

Dear Mr Horne, I am writing to follow up on my previous email after I posted this complaint, regarding the significant rust issues discovered on the roof of the 2021 Mercedes Benz Sprinter 2500 up fitted RV, I purchased from Mercedes Benz of S. Orlando, Florida. Despite the vehicle gone a Certified Pre-Owned CPO inspection, which is valid until July 2026, this substantial issue was not disclosed. While I understand that you do your best, however, the CPO certification is designed to assure buyers of a vehicle’s quality and reliability. The presence of significant rust, particularly on a relatively new vehicle undermines the credibility of this certification process. I believe a fair resolution would involve the repair cost estimated of $16500 given by a certified Mercedes Benz Body shop that was emailed to a service manager or compensation for the amount to have it repaired. This has caused us significant inconvenience and additional financial burden on senior buyers that have limited resources which should not have occurred. We definitely would not have purchased the vehicle if we had known up front about the rust. Your service manager declined the warranty, even stating that buyer’s have the opportunity to view the vehicle before sale, just as he dismissed the issue with illegal tinted windows as buyer’s responsibility once it’s sold. This answer is not acceptable especially for a high end dealership that sells a brand like Mercedes Benz. We expected better standards of I kindly request a prompt and satisfactory response to this matter. Thank you for your immediate attention to this issue. Sincerely, PlMl

Louis, We're disappointed to hear these concerns and appreciate your feedback. Please reach out to us at your earliest convenience. Thank you, Clarence Horne - General Sales Manager - chorne@mbso.com

It's disappointing to hear about your experience with our sales department. We strive for transparency and accuracy in all aspects of our business, so it's concerning that this wasn't reflected during your visit. Your feedback is valuable, and we would like the opportunity to address these issues directly with you. Please feel free to reach out at your convenience. Thank you, Clarence Horne - General Sales Manager - chorne@mbso.com

Charles, we're glad to hear that our team at Mercedes-Benz of South Orlando provided excellent service and helped clarify the issue with your car. We appreciate your feedback and are here if you need anything else!

Jamie, thank you for sharing your experience with us at Mercedes-Benz of South Orlando! We're delighted to hear that Navin provided exceptional service and made the leasing process seamless. Enjoy your new 2025 GLC 300, and we appreciate the recommendation!

Thank you for being a Mercedes-Benz of South Orlando customer! We appreciate your support and look forward to seeing you at your next visit!

Rodrick, we're delighted to hear that you had a great experience at Mercedes-Benz of South Orlando! Enjoy your new car and thank you for choosing us.

Janice, we're delighted to hear that you were pleased with the service and communication at Mercedes-Benz of South Orlando. Thanks for sharing your experience!

Howard, we're delighted to hear that Keith provided such exceptional service at Mercedes-Benz of South Orlando. Thanks for sharing your positive experience!