Mercedes-Benz of South Orlando

New car, two major defects, no help from Mercedes of South Orlando — stranded in a parking lot with my new Mercedes. I purchased a brand-new 2024 Mercedes C300 from Mercedes-Benz South Orlando on April 1, 2025. Today is August 23, 2025, and I have already experienced two major issues with the vehicle — and an even bigger issue with the customer service I’ve received from Mercedes of South Orlando. The first issue occurred during the first week of May. It was a technology failure where major components — Active Emergency Stop Assist, Active Steering Assist, and Active Parking Assist / Parktronic — were all inoperative. I took the vehicle to the maintenance department and waited more than three hours, only to be told they weren’t able to figure out what was wrong and that I would need to leave the car for additional inspection. I was fine with that, but the service associate also told me there were no loaner vehicles available, even after I explained that this car was my primary transportation to and from work. I then spoke to Monica Ventura, the salesperson who had sold me the car just a month earlier, and somehow — thanks to her intervention — a loaner car suddenly became available. While I appreciated her help, it left me asking: why would the service associate lie to me about the actual availability of loaner vehicles? When I purchased the car, I had preemptively shared with my sales representative, Monica Ventura, that my mom intended to also purchase a Mercedes for herself and that I would be reaching out to her to make sure she assisted with the sale of a second car. In July, I reached out to her, but unfortunately it was her day off. I expressed sincere well wishes and made it clear there was no immediate urgency, and that she could reach out once she was back in the business. She never followed up. Odd, but alright — maybe she forgot. I didn’t message any further because I’m not going to chase after someone who works in sales to take a sale. I just moved on. Now, today, August 23, 2025, my car is making an extremely loud screeching sound coming from the front right wheel area. This came as a complete shock, and I immediately called the service department because I did not feel comfortable driving the car to the dealership under what seemed like unsafe conditions — a brand new car should not be making such loud screeching sounds. The service department representative (and all calls are recorded for quality assurance purposes) told me they do not offer tow services and that the soonest appointment available would be Wednesday, August 27, 2025. I asked if I could tow the vehicle to the dealership service area that same day, because I could not leave my car stranded in a private restaurant parking lot, nor would it make sense to tow it to my house in Winter Garden and then re-tow it to the dealership on Tuesday, since they only allow cars to be parked on their property within 24 hours of the appointment. I then asked if I could speak to a manager, explaining to the representative that this was a new car purchased from them on April 1, 2025. I made it clear that this type of issue should not be occurring and that all of this information could easily be verified within their internal client records. Rather than empathizing or offering any additional assistance, she told me that managers don’t work on weekends and that someone would reach out on Monday, August 25, 2025. In the meantime, she suggested I call Mercedes Roadside Assistance for the help she was unable to provide. I did call Roadside Assistance, and they informed me that they only offer complimentary towing to the nearest service center — which in my case would have been Mercedes of South Orlando, the same dealership that refuses to demonstrate the human decency of returning a call.

The only reason I am giving this dealership 5 stars is because of the service advisor, Eric Williams. Eric is the only advisor that picks up his phone, returns calls, is kind, efficient, professional, and truly cares. The other advisors never return calls. The service manager, Chris, also does not reply or return calls. They have lost selling me service contracts because they will not reply. Chris, the service manager, is always asking how can we gain your service again. Well, perhaps by providing stellar customer service which would include calling customers back especially if they ask for the manager. Mercedes Benz has not been the same since Ruben Santiago left.

This dealership not only advertise VIP service; they deliver it! On Sunday July 20, 2025, I went for a scheduled service of my car. From the moment I arrived and met Adam, my service agent, it was absolute professionalism until I received my keys and left the dealership. Adam was not only focused on making sure that my car was receiving the service it needed but also making sure that I was comfortable as I waited for the car. I was delighted that the service was completed-sooner than I expected. Great service deserves my response, and I had to let Adam know that he was a valuable asset to his employer.

needed work done which might be covered under warranty and was only going to be in town another 10 days before I had to take a short trip, Spoke with Viktor and he was able to book time allowing me to get service before I had to travel. He met me in the service area and explained it might take up to 3 hours. Two hours later work was completed and the good news was all repairs were covered under warranty. And that rear brake pads would be needed in the near future. I was impressed with the lounge area which was spacious and very user friendly. Thanks. I had contacted another dealer which was 30 minutes closer which was hard to talk with and was glad to drive a little over an hour for great service.

I’ve been bringing my vehicle to Mercedes-Benz of South Orlando for over 10 years, and Keith has been my service advisor the entire time. His professionalism, attention to detail, and commitment to customer service are unmatched. He always makes sure everything is taken care of and keeps me well-informed throughout the process. Keith consistently delivers top-notch service, and in my opinion, he should be promoted. He’s truly an asset to the dealership!

Excellent service. Very professional and treated with respect and concern for my overall satisfaction. A plus.

I was very happy with how much your team helped us in every way thank you very much.

Was a spectacular experience from start to finish. The entire process was seamless when dealing with Navin. He went above and beyond in all aspects and was a true pleasure to work with.

Lousy experience. No one at the dealership seem to be aware of the 1968 Chevelle. As well, there is essentially no valuable information of the car on Cars.com. See for yourself.

The sevice took so long 4.5 hours for a service B. It can be done sooner like my previous ones .I’ve been having my car services with mercedes benz of south orlando for 7 years