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Dorian Ford Inc

(494 reviews)
Visit Dorian Ford Inc
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
New (586) 630-3157 (586) 630-3157
Used (586) 630-3360 (586) 630-3360
Service (586) 630-3131 (586) 630-3131

Reviews

(494 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Dorian Ford Inc from DealerRater.

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2018 Escape

Doug Hawkins excellent salesperson, been a repeat customer since my first lease 2006, have leased 4 cars and purchased 1 from him. Recommend for anyone looking for great service from a salesperson and dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Walter, thank you for your continued business! We are happy to hear that Doug Hawkins has been able to provide you with top notch customer service during 5 different sales experiences. Please let us know if there is anything else we can help you with. We appreciate your business and look forward to working with you more in the future.

First Ford Lease

Never leasing a Ford product previously, we were pleasantly surprised by our experience. Our salesman, Bob Ducharme went the extra mile to ensure our satisfaction. It is our hope that our service experience matches our sales experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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2018 Escape

I chose to lease a 2018 Escape, David Smith helped me find all of my best options. I recommend him and Dorian Ford to anyone looking for a great dealer/dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Samantha, for your recommendation. We are very happy to hear that Dave Smith was able to provide you with that 5-star experience that every one of our customers deserves. Please let us know if there is anything else we can help you with. Happy New Year!

Leasing

Roy Mattherws is a wonderful salesman that I have used with every new Escape for years. Very fast process too and I got all that I wanted and some for a very fair price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Teri, for sharing your experience with us. We are happy to hear that Roy was, and has been, able to provide you with the 5-star experience that all of our customers deserve time and time again. Please let us know if there is anything else we can help you with, and enjoy your new Escape.

New Lease

The salesperson, Brandon Gardner, was very friendly, professional, knowledgeable, and personable. He is there for the customer. This is my fourth lease with Dorian and working with Mr. Gardner. He works with the customer to make sure they drive away happy and satisfied. He represents the dealership and Ford Motor Company in an exemplary manor.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great experience, great deal!!!

Our salesman contacted us with a grat deal. We were unable to pass it. We were in and out of there with no problems. Everything was ready and waiting when we got there. Great service!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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2018 Ford Escape

Roy was very helpful getting me out of a previous lease early! He is very kind and I definitely be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Amanda, for sharing your lease turn-in experience with us. We are happy to hear that Roy was able to make your experience quick and smooth. Please let us know if there is anything else we can help you with.

Buy a Ford

This is my 3rd lease with Dorian....they are always very helpful and pleasant. Will go back again! Mark was great to work with and I just love my vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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New F150

The staff at Dorian Ford is great. I was set up to check out a new truck with Brandon Gardener. He's super nice guy and at no point in the buying process did he make me feel pressured into a decision like other sales associates I've delt with in the past. He's also a hard worker, will I was test driving he was taking care of other business, I didn't have to wait for him to get anything once. The sale process was so easy and smooth, I picked my truck and the very next day he had the truck prepared and all paperwork ready to rock and roll. He broke down all the paperwork as we went and there wasn't any question he couldn't answer. Even while choosing my truck I could definitely tell he knew the product well and would stand behind it. In just under 24hrs I came in and drove out in the truck I've always wanted. I have bought from Dorian in the past and always had top notch service, Brandon's hard work ethic made this purchase my most enjoyable yet. I highly recommend Dorian Ford and Brandon Gardener to anyone in the market for a new Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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New Car

Mark Fortuna is my guy! This was my second time dealing with him this year! He did an amazing job getting me into my new Escape ! He gave me every incentive he could, and made sure the financing was just as I needed. I got everything I wanted, and a really great gift of weather tech mats...just because Im a repeat customer! he is a very down to earth trustworthy guy! Customer for life!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Mary, for sharing your shopping experience with us. We are happy to hear that Mark Fortuna has been able to help you out not once, but twice this year, leaving you satisfied after both visits! We appreciate your business and look forward to working with you in the future. Please do not hesitate to contact us with any questions, comments, or concerns in the future.