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Dorian Ford Inc

(494 reviews)
Visit Dorian Ford Inc
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
New (586) 630-3157 (586) 630-3157
Used (586) 630-3360 (586) 630-3360
Service (586) 630-3131 (586) 630-3131

Reviews

(494 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Dorian Ford Inc from DealerRater.

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Very positive

Salesman Chris made a difficult situation of trading in my vehicle with a recently blown engine into a positive experience of a new car purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Happy Customer

I've returned to this dealership for the excellent service and great variety of Ford vehicles. Extremely pleased with my experience at Dorian Ford! Will be back again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience with us. We are happy to hear that you have experienced excellent service and a great variety of Ford vehicles during your visit. We look forward to working with you in the future.

new vehicle purchase

I was totally satisfied with the salesman, Chris Burger. He was efficient and very helpful. The vehicle selection was excellent. I would not hesitate to recommend Dorian Ford in general, and Chris in particular to my family and friends who are interested in purchasing a new Ford vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience

Mrs. Erickson is a great sales person. Things were made simple and easy and it do not take hours. She was on top of things and explained my options very well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

B Mathie

Second car I have leased. Returned to Dorian because my salesman , Roy Matthews is a pro and makes transactions very easy. Will be back for my third car in three years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Bernard, for your positive review. We are happy to hear that your positive sales experience with Roy Matthews is what brought you back for a second lease. We look forward to working with you in the future. Please let us know if there is anything else we can help you with.

ASK FOR BRANDON GARNER!!!!!!!!!

My husband and I have purchased our last 5 vehicles from Brandon. He is professional, accurate and very considerate of YOUR time. I highly highly recommend him. Thanks Brandon for EVERYTHING!!!! Mrs. Della B

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Mrs. Della, for your positive review. We are happy to hear that Brandon Gardner has been able to provide you and your husband with 5-star experiences time and time again throughout each new vehicle purchase. Please let us know if there is anything else we can help you with.

Dorian Ford.. The place to go!

Excellent customer service,accommodating,courteous! Management is willing to work out the best plan for you! Large selection of vehicles! Dorian Ford... the place to go! ?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience with us. Our goal is to provide every customer with a 5-star experience and we are happy to hear that you had just that. Please let us know if there is anything else we can do for you.

First lease experience

I'm leasing for the very first time and David Smith made it an easy and smooth experience. He was able to help get me and my family into an Edge with ease. He was very pleasant, answered all our questions, and didn't try to sell me something I didn't want. I was glad he was able to work with my budget and needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience with us, Heather. We are very happy to hear that Dave Smith was able to provide you with a memorable experience and was able to get you exactly what you wanted within your budget. Please do not hesitate to contact us with any comments or concerns in the future.

Satisfied cstomer

My wife and I have been shopping for some time for a new vehicle. As we entered the sales area at Dorian Ford we were met by Mr. Roy Matthews. We were quite pleased with the way he answered our questions and made suggestions as to how we might resolve our concerns. A short time after our purchase of a 2017 Ford Edge. I realized I had I misunderstood a portion of our purchase. I contacted Mr. Matthews of my error. He quickly put me in touch with the person who could help me. An acceptable solution as been offered, I just need to stop at the dealer to correct my error. My wife and I are pleased with our purchase. Special Thanks Roy. Joe Van Sumer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Wonderful experience

Gary made leasing a new Escape easy. They have a lot of cars to chose from and I was able to get what i wanted with the payment that I wanted. Thank you Gary!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much, Jacque, for sharing your positive leasing experience with us. We are happy to hear that Gary was able to provide you with a 5-star leasing experience and get you what you wanted at a price that works for you. Please let us know if there is anything else we can help you with.