Reviews
Great experience
Gary was a great salesman. I bought a Ford Focus a few years back there and when it was time to lease a new Ford Escape, I went back. They had a huge selection so i was able to get what I wanted and the monthly payment I wanted. Gary even took the time to help me set up my phone to the car. I love the hands free features!! He also took time to help me figure out all the bells and whistles.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Dealership
Christopher Burger is one of the Best Salesperson I have ever had the pleasure of working with. He is very professional, honest, and overall a great person.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience with new car salesman, Chris Burger. We are happy to hear that he was able to provide you with a professional and honest experience, leaving you satisfied and making us a dealer you can recommend. Please do not hesitate to reach out to us with any future questions or concerns.
They do not stand behind their used cars.
They sold us a used truck without a security lug nut remover. When we had a flat tire we could not get the tire off to get it fixed and they would not help. We went to another Ford dealership to have the lug nut removed and tire fixed.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Buying my new Escape was great!
Couldn't be happier with Dorian Ford and our Salesman, Mathew Geise. He makes buying a new car seem effortless, taking care of all the details. Seriously, if you are looking for a person who really takes your interest to heart and will follow through, Matt is your guy!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Karen, for sharing your experience with us. We are happy to hear that Matthew Geise was able to provide you with the 5-star experience that every customer deserves. Matt does always go the extra mile for his customers to make sure that they are satisfied, and we are happy to hear that all of your requirements and requests have been met. Please let us know if there is anything else we can help you with; we look forward to working with you in the future!
5 Star Experience
Matt at Dorian is the best! He really cares about the customer, and does a great job at giving you what you really want - not what you kinda want - and he will tell you straight out if there is a better way to produce the result you want. Been going to Dorian now for around 20 years, and would not think of using any other Ford dealer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Joe, for your continued business with our store and taking the time to share your experience with us. Matt always goes the extra mile for his customers to make sure they are satisfied, and we are happy to hear that Matt was able to give you the customer service all of our customers deserve. Please let us know if there is anything else we can help you with.
Brycen and Gary at Dorian Ford
Brycen and Gary were extremely helpful with my vehicle return process. I had tried to contact the original dealer where I picked up the vehicle, but couldn't get a return phone call. When I called Gary at Dorian, he immediately helped and put me in contact with Brycen. Returning and getting new vehicles can be stressful, but Brycen made it very easy. Thank you again!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Very Happy with lease process and vehicle
Third lease with Roy Matthews at Dorian Ford. Went in on a Tuesday, told Roy what I wanted on what vehicle, drove home in new Explorer on Thursday. Very good, hassle free experience once again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Mike, for sharing your Dorian experience with us. We are happy to hear that Roy Matthews was able to accommodate you, getting you your new vehicle fast! Please let us know if you have any questions about your new Explorer and we look forward to working with you in the future.
New Explorer
Bought our first new in 10 years. This is the most comfortable I have felt buying a vehicle. Roy was accomadating and transparent to my wife and I through the entire process and there was never any pressure. The entire staff made us feel like part of the family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Jason, for sharing your experience with us! We are very happy to hear that Roy Matthews was able to provide you with an honest experience and get you into a new Ford. Please let us know if there is anything else we can help you with.
Excellent experience
I had an excellent experience with Dorian. Employee found the car I needed, had it preped and delivered as he said. Reviewed the operation of the vehicle and went an extra step to find an accessory I was looking for.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Turning my first lease a Fusion in for an Escape.
Tom did a great job getting me into an Escape and I am looking forward to enjoying it for the next three years. Thanks Tom.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your recommendation of our dealership, Mary, and are happy to hear that you had a positive experience with New Car Salesman, Tom Torrento. Please do not hesitate to give us a call and let us know if there is anything else we can help you with.