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Germain Lexus of Easton

(1,055 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2015 state dealer award
View 4 awards
2015 state dealer award 2014 state dealer award
2016 consumer dealer award 2015 consumer dealer award
New (877) 439-7519 (877) 439-7519
Used (855) 806-0614 (855) 806-0614

Reviews

(1,055 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Germain Lexus of Easton from DealerRater.

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knowledgable Sales Staff

Abu was so helpful and knew how to operate all controls including the multi stalk on the Mercedes E350 even though this was not a Mercedes dealer but a Lexus dealer. He pointed out the smallest features of the Benz and there were many. It was very refreshing to come across a sales person who actually works to learn his trade. I would not hesitate in recommending Abu to anyone. No hidden charges like many other dealers. The car was super clean in and out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi Joe, We are so happy to hear that your visit to Germain Lexus of Easton was top knotch! Abu is a great salesperson and it sounds like he gave you all the information you needed, and then some. Thank you for trusting us for such an important buy. Enjoy your Mercedes E350 and we will see you next time!

Terri Layman was the best sales rep!!

Terri Layman was the best sales rep possible. She made my buying experience fabulous!! We were done very quickly and all my questions were answered. She also helped out with all my features. Will definitely recommend!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Joo, We are so happy to hear that Terri gave you a wonderful experience here at Germain Lexus of Easton. She always strives to make her customers as comfortable as possible during the buying process. Enjoy your new GX and we will see you next time!

Awesome!

Bought a new car for my wife today and I have to say once again Lexus of Easton knocked it out of the park. Bryan Hammond was a fantastic sales consultant to work with. Extremely knowledgeable, friendly, and was clear on every detail throughout the process. He is definitely not your typical “car salesman”. This is our 3rd vehicle from them and I will be back again I am sure!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Justin, We are so glad you've come to us for your last three vehicles! Sounds like Bryan has done an awesome job making you feel at home while providing you with all of the information needed. Enjoy your vehicle and we will see you next time!

Lexus at Easton

I had a good experience working with Terri Layman. She was very helpful and friendly. Terri showed me several cars I was interested in and provided details about each car. It took a couple of weeks before I decided, however she stayed in contact and continued to answer my questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, We are happy to hear that Terri was able to give you information and also time to make your decision comfortably. Congratulations on your new car and we hope to see you next time!

Salesman knowledgable and sincere

I have received nothing but professional and excellent service from Geremain. My salesman, Bob Hasey is my "go to" man when I am in the market. He now has sold me 3 Lexus 350's . His ability of knowledge and courtesy is outstanding. I can trust him to give me the right deal. The dealership is about 2 1/2 hrs. away and I could go closer to Pittssburgh, but I am so pleased with Mr. Hasey and the service I receive from Germain for service, I will remain a faithful customer of Germain of Easton.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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General Manager

Great experience and informative sales people. Especially Terri in sales. Takes her time with you but is efficient at getting required paperwork completed. I’m currently looking for a used car, and Lexus of Easton will be first on my list!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Roy, Thank you for letting us be your first choice in dealerships! Buying a car is not something we take lightly and Terri is a great person to get you through the process. We are so glad that your experience with her has topped the charts. Sounds like we will be seeing you soon!

Charlotte Myles

Terri Layman gave excellent customer service. I would refer my friends who may be looking for a new or lease car. Terri takes her time when explaining the process. She is great answering your questions. My overall experience could not have better better! Go Terri!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Charlotte, Thanks for the feedback on Terri! She is a great member of our team, always striving to give the best customer service possible. Thanks for your visit and we hope to see you next time!

What a relief

I'd been through a lot of bad luck with cars in the few years preceding my purchase at Germain. I was finally ready to start shopping, but I was anxious about the process. Bryan Hammond was entirely receptive to my concerns, desires, needs, and limitations. He went above and beyond to find me the perfect car, and pulled from all his resources to get it within my budget. Three years later, I continue to refer, to Bryan, anyone who is car shopping. My car is still in great condition - never had a problem I didn't cause myself.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Nick, It's great to hear that you found Bryan a reliable resource for not only yourself, but your friends and family. He does a great job to find his clients the best vehicle to fit their needs. Thank you for the great review and we hope to see you next time!

Becky

Ms. Terri Layman, my saleslady did an AWESOME job to assist me and my purchase of my new 2017 Lexus RX 350!!!!! I would definitely recommend her to ANYONE looking to purchase/lease a new Lexus!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Rebecca, We are so proud to have Terri here with us at Germain Lexus of Easton! Thanks for letting us know that she gave you a wonderful experience. Please let us know when you need us! See you next time.

Germain has my business.

The professionalism and customer service at Germain Lexus of Easton is world class. From the moment I met my sales person, Bryan Hammond, until I finally receieved the keys to my vehicle, I was treated with courtesy. Bryan was focused on finding the perfect vehicle for me and listened intently to what I was in the market to buy. He was not interested in making a transaction, and instead focused on building a relationship that just so happened to lead to a sale. I would highly recommend both Bryan and Germain Lexus of Easton as the place to go first when looking for a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello, Congratulations on your new vehicle! We are so happy to hear that working with Bryan was comfortable and productive. He is a great representation of what we strive for here at Germain Lexus of Easton. Thanks for visiting us and we will see you next time!