Skip to main content

Germain Lexus of Easton

(1,128 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2015 state dealer award
View 4 awards
2015 state dealer award 2014 state dealer award
2016 consumer dealer award 2015 consumer dealer award
New (877) 439-7519 (877) 439-7519
Used (855) 806-0614 (855) 806-0614

Reviews

(1,128 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Germain Lexus of Easton from DealerRater.

Want to share your experience with this dealership?

Write a review

Best car buying experience I have had.

Eric montalvo took care of everything from beginning to end. I got the care I wanted at a price I can afford and got a fair shake. Highly recommend him for your next quality car purchase. 5 stars!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the 5 star review for Eric and the fair deal he was able to put together for you. Congratulations on your new vehicle!

Excellent experience

I visited other dealerships prior to visiting Germain at Easton which made me appreciate Germain even more. The other places felt very sales oriented rather than people oriented. I didn't know exactly what I wanted but I knew what I didn't want. I worked with Bryan Jordan, and it was basically like working with an old friend. He was so helpful with narrowing down options. Somehow, he was able to take what I told him and match me with the perfect car. I'm very happy with the initial process and the follow up service since then. I would recommend Bryan to any of my friends and family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with our dealership for everyone to see! We're thrilled to read that you and Bryan Jordan were such a perfect match and that he was so helpful in finding the perfect car for you. We find that building a relationship with a customer is a much better approach to business than simply trying to sell someone anything we can. We're glad that you agree!

No pressure

After spending far too much time shopping for, researching, and test driving cars, I came into Germain Lexus at Easton and purchased a 2014 Jeep Cherokee. Working with Shea Thompson was stress free and without pressure. He was accommodating, informational, and made what I expected to be a painful experience fun. I felt like my experience at Germain Lexus was much more transparent than other dealerships where I had shopped. It truly felt like the whole team was working with me, rather than pushing a sale. I will definitely be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Morgan! Congratulations on your Jeep! We understand how stressful the car buying experience can be, and that's exactly why we do things differently at Germain Lexus of Easton. We're so happy to hear that Shea was able to showcase our approach and deliver an amazing customer service experience while purchasing your vehicle! We look forward to seeing you again!

Excellent experience!

I am very well pleased with my recent buying experience. Bryan Jordan took excellent care of me and knew just what I was looking for.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hey Deb! It's so great to hear that Bryan did a great job taking care of you while visiting our dealership and congratulations on your new Lexus! We look forward to seeing you in service when it's time for your routine maintenance!

Germain Lexus

Germain Lexus of Easton is very consumer friendly. The sales force is very proactive in anticipating customer's questions. The service department is professional with efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words and pointing out what you love about our sales approach. We appreciate you taking the time to write a review!

Preston Hutchins,the Gold Standard of Sales&Service!

A couple weeks ago I purchased a preowned Lexus from this dealership through Sales Associate Preston Hutchins who was knowledgeable,fair,personable,patient,and made it a wonderful experience for my wife and I.As part of the deal,he suggested I make an appointment to return to the dealership on a Wednesday so their car upholstery vendor could recondition the leather seats.I am glad I followed his recommendation!I made an appointment and when I returned that day he and the vendor were waiting and got right to work.I was given the use of a nice loaner vehicle and when I returned later that day the seats on my car looked like new!Not only that,but Preston went above and beyond and personally cleaned some small spots on the carpet of my car and even had the dealership's dent repair vendor remove a couple of small dents on the car to make my pre owned car look,smell,and feel immaculate.In my experience it is very rare to find a consummate quality person like Preston who has such a sense of pride in his work,his work place,his product,and his customers!He loves what he does and where he does it.My wife and I are absolutely thrilled with our experience at the Germain Lexus of Easton dealership thanks to Preston.He sincerely cares not only about the cars he sells,but also the people who buy them.From my experience,he and this dealership are THE BEST OF THE BEST-THE GOLD STANDARD IN SALES AND SERVICE!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

"The best of the best" is certainly a compliment we'll take! We're so happy to hear that you and your wife are so thrilled with your dealership experience and especially with Preston and his commitment to delivering the best customer experience in the business! Thank you for sharing your wonderful review!

Excellent service

I am very well pleased with my recent buying experience. Bryan Jordan took excellent care of me and knew just what I was looking for.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Deb! We're thrilled to hear that you were so pleased with your vehicle purchase experience! Thanks for letting everyone know how great of a job Bryan did!

Best car buying experience.

My husband and I have purchased cars from Toyota, Honda and Acura along with a couple other used car dealerships and no one has been as nice and helpful as Bryan Jordan and his team at Germain Lexus of Easton (That's why I've purchased two cars from him). My experience all around was quick, easy and very pleasant. Each time I get my car serviced, the service center is always very generous and helpful and if I ever need a rental car, one is always available. I would definitely buy from Bryan Jordan again and would recommend my family and friends as well. I'd also like to add that Bryan continues to text me to see how I'm doing, to see how I'm enjoying my car, or just to say he hopes all is well with me and my family. He makes you feel like a friend. :-)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Building a relationship with our customers is our primary goal when helping a customer find their perfect vehicle! We're so pleased to hear that you and Bryan have started a friendship based around your great car buying experience here at Germain Lexus of Easton. We appreciate your endorsement of our dealership and Bryan!

Great service.

While I was in the market for a car, the stop at Germain was a spur of the moment decision - which turned out to be a very good one. Not only did I get the car I wanted, the experience with the dealership could not have been better. A big part of that was the great service I received from Shea Thompson. Shea was professional, courteous and not pushy in anyway. I would highly recommend Germain and Shea to anyone in the market for a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We're so happy to hear that Shea made you spur of the moment decision such a great and memorable one! Congratulations on your vehicle and thank you for the endorsement!

Great experience and great salesperson

While I was in the market for a car, the stop at Germain was a spur of the moment decision - which turned out to be a very good one. Not only did I get the car I wanted, the experience with the dealership could not have been better. A big part of that was the great service I received from Shea Thompson. Shea was professional, courteous and not pushy in anyway. I would highly recommend Germain and Shea to anyone in the market for a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that Shea and the Germain Lexus of Easton team delivered the exact car buying experience you were hoping to have! Sometime those spur of the moment decisions to do something end up being the best and most memorable parts of our lives and we're so happy to have been a part of it! Thank you for the review!