Reviews
One of the most professional dealers in Ohio
The dealership should be an inspiration for other dealerships. I was helped by Mr. Preston Hutchins, a very professional gentleman. He was able to contact me via email and phone, and kept on updating me; between reasonable time intervals, about appointments and inventory updates within my budget, and made me in love with the car I was originally interested in! The meeting was very organized, and clearly Mr. Preston was very prepared for my visit. A test drive was done and a full in depth review and history report were given to me about the car's present and past. In addition to that, prices are extremely well set for the quality of service and cleanliness of the cars. I guarantee any car buyer full satisfaction from the moment of contact with Germain Lexus of Easton.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Anthony! Your words are so kind, and we loved reading about your interaction with Preston here at the dealership. We appreciate you spreading the word and for taking the time to give us such a wonderful review!
Great Experience
This was my first time buying a vehicle. I went on my search for the perfect vehicle alone, being a woman I was nervous. My first dealership I pulled up to was Germain Lexus of Easton. As I was having second thoughts about going in when Eric Montalvo came out into the parking lot to greet me. From that point on it was smooth sailing and I felt very comfortable and knew I was in good hands. Eric made my experience very easy. I was driving my new Lexus the very next day!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're so happy that Eric could put any anxiety to rest and deliver an easy and comfortable buying experience at our dealership. Congratulations on your first vehicle purchase and thank you for the 5 star review!
Wonderful people, wonderful car
After buying from Germain Lexus of Easton I am not sure I will ever go anywhere else for a vehicle. Not only did I get a fair deal on a wonderful vehicle, but the sales team, specifically Eric Montalvo, made it an enjoyable experience. It was so refreshing to have someone walk through the process with me, and treat me as a person, rather than a dollar sign. Every thing was straight forward, and Lexus' dedication to helping their customers in all aspects puts them ahead of most other dealerships I've had experience with. I would 100% recommend.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Brooke! Thank you for taking the time to recognize Eric and our whole sales team for the awesome deal you received on your new vehicle! Every customer is important to us, so we're glad that you felt that throughly during your visit! We appreciate your endorsement and for spreading the word about our dealership!
Great experience with accommodating salesman Eric Montalvo!
We recently purchased a vehicle from the Germain Lexus of Easton location and are very happy with our purchase and the excellent customer service we received from Eric Montalvo! He was very accommodating and attentive to our requests. He also displayed great judgment of mine and my husband's character and lifestyle as he helped us pick out a stunning Kia Optima Turbo Sx, that we throughly enjoy driving and still fits neatly within our budget! Thank you so much Eric! We will definitely purchase from you again!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're so happy that you found our dealership and that Eric was able to get you and your husband into the perfect vehicle! Congratulations on your Optima and we look forward to seeing you again.
Great, easier experience than expected
Wasn't planning on buying that day, I know everyone may think the same way I did, but ended up in a nice car with no pressure for a great price & a car I feel comfortable with. I'm a chronic researcher, so I test drove many cars to find my "one" at other dealers. Once I narrowed down to the make/model, it was a simple "find the best deal". Greg was great starting the process on the phone and finishing it in person with service tools the "others" didn't have, like a breakdown estimate of monthly payments with different scenarios of down payments etc. Would recommend and buy here again, especially with Greg! Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're so happy to read that you found the perfect car here at our dealership! It sounds like you certainly did your homework, and Greg was a helpful partner in the last few steps! Congratulations on your car Jen!
Good Friendly service
We have purchased 11 cars from this dealership and they have a been great to work with. We have had the same salesperson for the last 5 cars.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It sounds like a testament to how great the customer service is from Bob that you've come back to him time after time to purchase your new Lexus! We cannot fully express our gratitude for all of your business over the years and we look forward to continuing our relationship with you. Thank you for the review!
Out-of-Area Senior Citizen Couple Confirms 'Worth the Drive"
We were an out-of-the-area customer who received first-class, courteous, professional service from the moment we drove on to the dealership lot through the entire purchase process.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Purchasing a car when you're from another city can be a stressful, but as you found, not when you buy from Germain Lexus of Easton! We're glad that Bob, Eric, and JB could make the whole process such a first-class experience for you two! Thank you for the 5 star ratings!
The best experience ever
The sales rep was extremely knowledgeable, answering all of our question. Taking the time to understand not just what we wanted, but what we needed. When we Germain Lexus of Easton, not only did we gain a new car, we gained new family member. Thanks Zach Johnson, you are simply the best
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's wonderful that you found Zach to be such a great help when picking our your new Lexus! We're honored to be your dealership of choice and look forward to seeing you soon!
Professional, fun and informative
We had a great experience buying our car and love the top rate service at every aspect of the purchase. The convenience at Easton is great, too!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's wonderful to hear that Zach and Alena have made your Lexus owning experience such a positive one. Thank you for all the 5 star ratings in your review!
Sales pitch
My salesman gave me a feeling of importance even though it took a long time to wrap the deal with the sales manager. Zach is a pro, friendly and thorough. I would definitely deal with him. Worth mentioning
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Tony! Thank you for sharing your Lexus buying experience with Zach in our dealership! We appreciate the high marks and look forward to seeing you again soon!