Reviews
I was assured vehicle was completely serviced.
I was assured vehicle was completely serviced. It was not. Passenger side air bag needs servicing, reverse light is not working, and no owners manual in vehicle
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
21 century for the win!
21 century for the win!!!!!!! Me and my boyfriend purchased a 2019 keep srt and the car was in great condition. We worked with Rico and he made the process super easy. I would definitely ask for him if you plan on stopping by. 10/10 recommend
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
You are the best!
This dealership was a lifesaver! I was in a tough spot with my trade-in and bad credit, but they were able to work with me and get me approved for a 2018 Mercedes-Benz GLE in no time. I really appreciate such personable service. You are the best!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bellah, We want to take this special time to thank you
Bellah, We want to take this special time to thank you for the exceptional customer service & professionalism you shared with us today during my vehicle purchase. You were welcoming during our entrance, kind, friendly, & answered all of our questions at the highest standard. We value your time & assistance today. Awesome job as a Salesperson! Greatly appreciate your positive attitude & the experience at 21 Century Auto Group which exceeds my expectations! Thanks! Kind Regards - Jorge Loyola Jr & Loren T. Loyola
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello 21st Century Auto Group! Can someone from senior level management contact me, Jorge Loyola Jr, at my email address at loyola@hartford.edu. I have sent Bellah/Salesperson 2 separate emails as I am trying to report some discrepancies after my vehicle purchase and Bellah is not responding. I look forward to hearing from a high-level manager as soon as possible. Thank you! - Jorge Loyola Jr.
Ask for Rico
21 century for the win!!!!!!! Me and my boyfriend purchased a 2019 keep srt and the car was in great condition. We worked with Rico and he made the process super easy. I would definitely ask for him if you plan on stopping by. 10/10 recommend
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Rico made it work
Rico Was On Key From Entry To Finish. Walked me through the process, told me exactly what my numbers are going to look like, no pressure or forced salesmanship we had a slight issue with inventory but they rectified the issue by matching an offer and still was able to work out and close the deal so we were both happy. Much appreciated!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Don't buy a car from here
This place is very unprofessional. Don't waste your money or time coming here. Worst experience ever buying a car. Just lie after lie. So disappointed in this place. Brand new car needed repairs right away. Plate expired after being told it has been mailed over and over which was a lie. I can go on and on about the lies. Just be aware if you decide to buy a car from here. Things will not be done in a timely manner, and they will lie just to get your money.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you
I had a great experience at this dealership! They helped me with my trade-in and even though I had bad credit, they were able to get me approved for a loan for a 2019 Mercedes-Benz GLE. Thank you very much for your top-notch customer service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bellah Wonderful Compelling Understandable Inspiring
Bellah Wonderful Compelling Understandable Inspiring Influential Pure Polite Professional Positive Calm Nice Resourceful Kind Respectful
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you very much!
I was looking for a new car, but I was having trouble finding the exact model I was looking for. I came across your site, and you had all of the information I needed to make a decision. I ended up buying a Dodge Ram 1500, and I couldn't be happier! It's the exact truck I was looking for, and I love it! I'll definitely be coming back
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase