Coughlin GM of Newark

I met a salesman by the name of Lenny at the Coughlin dealsership in Newark, OH after I called and requested to test drive a used Jeep this past Saturday. This particular vehicle didn't suit my needs. Lenny suggested I get on their website as he would still be able to assist me. In doing my OWN research I located a 2018 Rav 4 at the Toyota dealership in Heath, Ohio. I contacted Lenny the following Monday morning regarding this vehicle. We set up a time that evening for my boyfriend to drive in from Columbus and for Lenny to drive from Newark. I drove the car and loved it as suspected. I was transparent about where I wanted my payments to be. Of course the initial numbers given per the sales manager were ridiculous and much higher than what I was comfortable with. I had requested they provide numbers on both a lease and a 72 month finance. After they worked my deal for a second time, my boyfriend and I decided to leave so I could think about it. I texted Lenny first thing this morning to tell him I decided to purchase the vehichle if they were able to come down from the estimated monthly payment by $20. Shortly thereafter, Lenny requested I call him. He went on to inform me that there was an issue. The numbers were accidentally worked on a different Rav 4!! Ummm... how does this happen? I mean, my credit was ran and they were ready for me to take the car last night. Tyler Workman the general sales manager requested I call him in an attempt to make this right. Yet, my payments were almost $80 higher. Lenny texted through the day and assured me his manager at the Newark location would make this right as e felt horrible about what had happended. He asked me to give them 30 minutes of my time after my work day. He informed me they had a 2019 GMC terrain- $410 a month and he would get me the color I wanted. Well, I get there to find the $410 was a lease. What part of "I want to purchase my vehicle" is so confusing???? He suggested I still drive it and he would look into my payment on a buy. I returned to the dealership and was greeted with a payment in the $500's and was also told they couldn't find the color I wanted. At this point the sales manager came to the table and actually stated he was hopeful I woul have fallen in love with the grey. Soooo, now more of my time is wasted and I am not being heard! The sales manager asked what I would be comfortable with to get me in a car today and expressed how he wanted to make this right. I repeated myself again...He asked to show me the Equinox Premiere. Before driving it, he told me he could get my payments where I wanted for 72 months. I test drove the vehicle and made the decision to proceed. When I returned to the dealership I informed Lenny of my decision. He stated "you realize that is a lease, right?" I was speechless. He repeatedly stated he was here for me and knew that I wanted to purchase the car. He said he overheard the sales manager state he had me "sold on the Equinox". HA! Why at some point did Lenny not speak up and say there is a misunderstanding? Although, how much more clear can someone be when they say "I DON'T WANT TO LEASE." Through all of this Megan and David from customer service has contacted me multiple times. Both extremely nice, but, I am sorry...I honestly don't see the point as nothing was taken care of. We wasted time and energy. This is such a poor reflection of both dealerships. I understand people are human and mistakes are made. But, where was the attention to detail at the Heath location? And the Newark location...how dare them act as if they want to make this situation better. They are shady and a prime example of why buying a car can be such a nightmare!

I am very pleased with my purchase at Coughlin Motors, Newark. The sales staff made it a quick and friendly experience. They had a good selection of trucks and had exactly what I was looking for. Thank you Coughlin Motors.

The mechanic Matt was very knowledgeable about my car and the problem I was having with it. He was very courteous and fixed the problem in a timely manner.

My 2018 Buick Encore is exactly what I wanted. From the manager, to sales, to finance dept., I was put at ease immediately. It was a terrific buying experience.

As expected I was treated very well and left with a deal I felt good about. Chris Walker is a very nice and professional young man and will definitely request him for my next purchase

Jacob was a fantastic sales person, will be recommending him to others. Never felt pressured, given best answers to my questions, actually enjoyed shopping for and buying the car I have been wanting.

I was really happy with my experience they went above and beyond to help me get my truck . Also the salesman came in on his day off to help me.

Love the car and the sales man Jacob was awesome. Only issue is the car was missing the wireless charger. Good deal great people. I purchased a 2016 Malibu premier .

It was a Pleasure working with the likes of Jacob and the staff at Coughlin and Newark I had a wonderful time and it was actually a fun experience I will go on my future purchases to Coughlin’s first and go from there also with Jacob taking over for Rick Watson while I was on vacation did a fantastic job thanks to all

I worked with Katie throughout the purchase of the vehicle and she was fast and thorough in answering all of my questions. It was well worth the 260 mile drive we were at the actual dealership for less than 2 hours. I would definitely go back again in the future.