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Bob Moore Cadillac of Norman

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (248 reviews)
Sales hours: 10:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 10:00am–7:00pm 7:00am–6:00pm
Tuesday 10:00am–7:00pm 7:00am–6:00pm
Wednesday 10:00am–7:00pm 7:00am–6:00pm
Thursday 10:00am–7:00pm 7:00am–6:00pm
Friday 10:00am–7:00pm 7:00am–6:00pm
Saturday 10:00am–7:00pm 8:00am–3:00pm
Sunday Closed Closed
New (888) 263-9058 (888) 263-9058
Used (888) 211-9309 (888) 211-9309
Service (866) 465-3430 (866) 465-3430

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (248 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Moore Cadillac of Norman from DealerRater.

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Great customer care

I took my car in when the check engine light came on. I appreciate Kenneth taking the time to explain everything to me. Will definitely take my car back to Kenneth at Bob Moore Cadillac.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Transmission Recall

I have purchase several cars from Bob Moore. Outstanding staff, Sales, Jamal Dozier, and Service Representative, Kenneth. They always make you feel welcome. There professionalism goes above and beyond. Making sure you understand all things that will take place with your vehicle. Explaining every thing til you understand. My vehicle was service and repaired in a timely manner. A broken shaft seal was repaired and I received a detail understanding as to what may have happen at no fault of myself or dealership. I was given the chance to see the damage to the shaft. My 2018 Escalade runs outstanding. Thank you Ken and Bob Moore Cadillac for making me a valuable customer. Your pride and professionalism is prestigious. Thank you from a Retired Navy Chief.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Gary, we're happy you found our staff to be so supportive during your experience here at Cadillac of Norman. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

2016 Cadillac Escalade

Very helpful with my needs, sales was out of the world friendly and when I asked question to Ruby, she had the correct answers. I am very happy with the finance department as well. Thank you Bob Moore for having very helpful employees!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Ricke, we're happy you found our staff to be so supportive during your experience here at Cadillac of Norman. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Thank you!

Ken was awesome! My engine light came on around 5pm Wednesday night, I immediately called and Ken answered the phone. I got an appointment the next morning! I showed up and was quickly checked in. When they figured out what was wrong with my car, Ken came out and explained it to me twice until I understood! Then he even explained it to my husband over the phone- he was fantastic! To say the least, Ken was very professional and kind! Sometimes I feel very ignorant when it comes to mechanical stuff, I didn’t feel like this one bit while at the Cadillac in Norman! I explained to him that I had never been to this location but would be using them from here on out! The coffee and snacks were great while I waited. They had my car finished in under an hour and I was back on the road!! I really appreciated them being respectful of my time. And another thing I really liked about my experience, was that everyone gave a nice smile- that goes a long way with me!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

Rafael

First class service in its totality. The professionalism of the staff such as Kenneth in the service department and the GM Mr. Daniel Peoples is top notch.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Rafael, thank you for sharing your response to our staff's outstanding customer service! We will be sure to pass along your comment to Kenneth and Daniel. We look forward to your next visit! Take care!

UAW/GM ret.

I bought my SRX in 2014 and happy to say that I glad I bought from Bob Moore in MOORE.I have great appreciation for their cistumer serv. The guys in the serv dept are SUPER nice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Ernie, we're glad you had such a wonderful experience with us! If you have any further questions, please don't hesitate to reach out! Take care!

Excellent customer service

Jamar Dozier came through for us! I very much appreciate his diligence, personalism and overall the incredible service and top notch professionalism!! I am very happy with this dealership and highly recommend working with him and the crew at Bob Moore Cadillac.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

It is great to hear what an outstanding job Jamar did for you! We hope to be of service to you again!

JP appreciates your Team!

Outstanding customer service by the service team. Very knowledgeable and thorough. Explained problems and resolution. Car was repaired and returned in a clean state. Thank you Bob Moore team for taking care of my vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Best dealership I have ever dealt with!!!

Thank you Daniel & Thomas! 3rd vehicle purchased with these two & Bob Moore Cadillac in Norman. Between these two & the service we get from Kenneth & Colt in the service department, we have been completely satisfied and highly recommend this dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Congratulations on your 3rd purchase from us! It means so much to have earned your trust in our business. We hope to be of service to you again!

Sold me an unsafe car

Bought a 2012 Dodge Charger Super Bee. Expected it to pass inspection. One rear lug nut was missing and the wheel nut stub was stripped. The electric horns had been removed. Oklahoma has no inspection requirements. Texas does. I should not have driven two hours to buy a car that my shop has now found to be “unsafe”. Perhaps Bob Moore dealerships should at least inspect the vehicles they sell..... clearly they do not. Not happy......

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so sorry to hear about your unfortunate experience. That was truly not our attention. We really appreciate your feedback and hope you don't judge our entire company by this one experience. Feel free to reach out to management directly if you have any questions or comments, or if there is anything we can do to help remedy your experience. Respectfully, Bob Moore Cadillac