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Courtesy Toyota of Brandon

(2,081 reviews)
Visit Courtesy Toyota of Brandon
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–7:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–7:00pm
Sunday 11:00am–6:00pm Closed
New (888) 869-1745 (888) 869-1745
Used (888) 871-3272 (888) 871-3272
Service (888) 871-5238 (888) 871-5238

Reviews

(2,081 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Courtesy Toyota of Brandon from DealerRater.

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A pleasany car buying experience

We purchased a new 2017 Toyota Camry. Gene Honeycutt contacted me after my internet inquiry. From that call to the time we arrived at Courtesy Toyota Brandon Internet Sales through the purchase of the new car, we were amazed at the professionalism that we encountered. I would recommend Gene and the entire Courtesy team to anyone wanting to purchase a vehicle. Buying a vehicle has always been an unpleasant way to spend a day. Thank you Courtesy Toyota and Gene for making it a pleasant experience. Also, Lindsey Biswas, Business Manager, was very nice to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for visiting us at Courtesy Toyota of Brandon. We are happy that Gene was professional and made the car buying process pleasant. We appreciate your business. Debbie Melton, Customer Relations Manager

Collision shop, Brandon courtesy

Had my 2004 Toyota Tacoma in the collision shop recently. You guys did a bang up job, so to speak. I was very happy with the repairs and the service I received. Thank you Matt, the girls at the front desk and the whole crew. Tom

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Tom, I am glad you enjoyed your experience at Courtesy Toyota of Brandon. It gives me great pride to know that you were happy with the repairs our team provided. Please let us know in the future what we can do to assist you further. Debbie Melton, Customer Relations Manager

Sheff Omay excellent sales Consultant

We purchased a used certified Toyota today. Sheff Omay provided excellent service. Would purchase another one from him anytime! He was friendly, professional and very knowledgeable

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving a positive review of Courtesy Toyota of Brandon. Customer service is paramount, so I am happy to hear that Sheff was friendly and professional. We appreciate your business and if you need anything in the future, please make sure to let us know. Debbie Melton, Customer Relations Manager

Great Service

I very rarely write reviews but my service was so exceedingly above and beyond any customer service experience I have ever had, I had to write this one on Courtesy Toyota of Brandon. Yes, I am talking about a car dealership people. I know most of us cringe and dread the purchasing of an automobile but if you need to go buy new or used, please, please trust me when I say that you will be well cared for and not taken advantage of my Courtesy Toyota. I just purchased my second car in under a year from this location. My recent purchase was for the exact same car I already owned but had unfortunately totaled. When I totaled my car I was terrified and heartbroken because I knew the version of vehicle I had was uncommon and didn't think I would be able to replace it. To make matters worse, my insurance company couldn?t provide a valuation on my vehicle because they couldn?t seem to figure out what packages and upgrades were in the car, again non-standard. I called Toyota and they put me through to Dan Violette the Sales Director and he willingly listened to my problem and provided me with emails of documents to pass on to the insurance company in hopes of helping me. This is a very busy man at the top of the food chain and he didn't hesitate to listen to my whole story and stop to help. A week went by and my insurance called stating they still couldn't provide a value for my car. I called Dan again, and he offered without my asking to provide his personal cell phone number to the insurance company. They called him and all my insurance issues were resolved that day based on his conversations and documentations he provided. This is already above and beyond and he had no reason to take all that time to help me but he did and then it gets better. I found my car again but as it turns out there are only three left on the East Coast. Once again, I called Dan and asked if it was possible to get the car. In ten minutes he called me back and said he would have it the next day. Dan knowing the availability of the car and knowing how badly I wanted could have charged me anything he wanted for it, but he didn't. He said, we appreciate your business and I am sorry for the difficult situation you recently faced and sold me the car at the exact same price as the previous one. Dan is a wonderful man who provided exemplary customer service. I will never forget it and will always buy my cars at Courtesy Toyota. When arriving to pick up my car Weldy Pierre assisted me in completing the transaction. He was incredibly kind, patient, and attentive to my needs. He didn't try to add anything or change my mind. He made certain I didn't wait long and checked with me over the whole car to make sure everything was perfect. He knew his business very well and was a pleasure to work with. Lastly, I want to thank Leonard Campos for his assistance as the Business Manager. It's always the last step we have to worry about-dooms day with finance, right? WRONG! Leonard listened to how I wanted to pay, accepted that I already had pre-approval from an external source and never once tried to change my mind. He went over available options and answered every question I had about the paperwork thoroughly, demonstrating his proficiency in his position. He was expedient through the whole process and made a lasting impression on me. Thank you so very much from my heart on helping me to be in my dream car after a very challenging situation. There just is no other car dealership I would buy a car from after this experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Nichole, Thank you for leaving a positive review of Courtesy Toyota of Brandon. Customer service is paramount, so I am happy to hear that Dan, Weldy, and Leonard helped you to get in your dream car, especially after experiencing a challenging situation. We appreciate your business and if you need anything in the future, please make sure to let us know. Debbie Melton, Customer Relations Manager

Read a real review here

This was our first and last visit to this Toyota dealership. The salesperson was nice but it was a high pressure sales pitch. They kept pressuring us into test driving a car. We just wanted some idea of how much a certain car would cost-bottom line. The salesperson couldn't seem to get that info, so sent a financial person in to see us . She proceded to tell us it would be a waste of their time to give us a price if we would test drive a car. We told her they had already wasted our time making us sit around to wait on her. She stomped out, so we left. And will never ever return there.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Thank you for your review of our dealership. We strive to provide excellent customer service, so I apologize for any disappointment you experienced during your visit. I would like to discuss this issue with you further and answer any questions you may have, as well as hopefully restore your faith in our dealership. Please contact me at your convenience. Chris Seminaro, General Manager, 813-580-5246

Great customer service!

Our salesman, Alex Grant, was extremely helpful and friendly. He helped make what can be a stressful situation so easy! Even the gentleman that helped us with our financing paperwork was super helpful. He really took the time to explain everything and gave some really great advice on improving our credit.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your positive review of Courtesy Toyota of Brandon. I am very pleased to hear that Alex was friendly and made a stressful situation easy. Thank you for your business and we look forward to working with you again in the future. Debbie Melton, Customer Relations Manager

Online parts order

After a bad experience with cheaply made aftermarket replacement parts, I came across the Courtesy Toyota dealership online looking for OEM parts for my 2004 Toyota Tacoma. The website was detailed and easy to navigate. It was easy for me to find a lot of replacement parts to make my Tacoma look as new as the day I bought it. Parts arrived quickly and packaged well. Looking forward to doing more business with Courtesy Toyota. Thanks guys.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for taking the time to review Courtesy Toyota of Brandon. We take pride in exceeding our customers' expectations so I am thrilled to hear that our team made easy to purchase parts for your Tacoma. We value your business and look forward to working with you again. Debbie Melton, Customer Relations Manager

Repair of tundra

VERY PLEASED ...My Toyota truck had several issues ..I called Mike Demeo in the service dept at 8:30 pm and my truck was back on the road at 11:00 pm the same night I got a great deal on tires and tune up ..also coil pack was bad. Its so good dealing with courteous professional people like Mike and crew Very awesome ideal having the service dept open till 12 am I will be back for all my needs TY H.C. Scott sr

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Herman, Thank you for your positive review of Courtesy Toyota of Brandon. I am very pleased to hear that Mike porvided a courteous and professional experience. Thank you for your business and we look forward to working with you again in the future. Debbie Melton, Customer Relations Manager

Trading in our Toyota Solara to Buy a RAV4

Cannot say enough about the prompt and courteous service that we received as we immediately walked into the Internet Sales Gene and Julie were great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for visiting us at Courtesy Toyota of Brandon. We are happy that Gene and Julie were prompt and courteous. If there is ever anything you need in the future, please let us know. Debbie Melton, Customer Relations Manager

don't bother making an appointment

I had an appointment one Friday morning about 3 weeks ago for my new car's first service (@4500mi). Showed up and was told it would be 1-1.5 hours. Turned into 2.25 hours. "We have people who just show up, so we take them as they come." Then why make an appointment -- followed by broad perplexed faces. I saw them take the car in at the 2 hour mark, so they did the work in 15 minutes. I didn't get a copy of the work they did, nor did they turn off the 5000-mile "service reminder" alert, which is now always on since the car rolled over 5000 last week.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to bring your experience to our attention. It is our expectation that every customer has a great experience with us. I am sorry to hear that is not the case during your visit to our service department and apologize for any inconvenience you experienced. I would like to hear more about your situation, if you could please contact me at your earliest convenience. Debbie Melton, Customer Relations Manager, 813-865-1165