Reviews
The best rep ever! Very communicative and helpful....
The best rep ever! Very communicative and helpful. Answered my questions thoroughly and with intelligence. Would highly recommend him and the whole team at IAD.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you Tiffanie Turner for the positive review and kind words! We can't express our gratitude for you choosing us of all other dealerships in the area. Please stop in for your routine maintenance as we would love to see you again. -IAD AUTO
Damian provided excellent customer. He was attentive and...
Damian provided excellent customer. He was attentive and answered all the questions confidently and knowledgeable. He went above and beyond to make sure that my needs were met and I was happy with my choice of vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you Sabrina Wiggins for choosing IAD Auto and the kind review! We hope you are enjoying your new 2017 Nissan Versa and when it is time to trade/upgrade we hope to see you back. Please consider us for any of your routine maintenance we have a full service shop with many well-experiences mechanics ready to serve you! -IAD AUTO
Scammers
Scammers to get you to the dealership. I have a 2020 transit connect with 8k miles for sale. They told me they needed it and would offer me the best price for a trade on a larger van. That didn't happen. They offered 12k for a vehicle that brings 17k wholesale. Wasted 2.5 hours of my time.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Jimmy, I'm sorry to hear you had a negative experience. Is there a way in which we may be able to correct the issue? I would love to hear your side of the story if you could reach out to me at clamont@iadauto.com
Started an online conversation looking to trade in my...
Started an online conversation looking to trade in my 2020 transit connect on a larger vehicle. They promised me top trade value. When I got there they told me my connect was worth $11 to $12k trade. The vehicle has 8k miles and in excellent shape. I just sold one to another dealer for $17.5k with 35k miles. I wasted 2.5 hours of my life for this dealership. Don't waste your time.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Jimmy, I'm sorry to hear you had a negative experience. Is there a way in which we may be able to correct the issue? I would love to hear your side of the story if you could reach out to me at clamont@iadauto.com
Great experience
Aliyu was very nice and respectful. He offered me first class service and put me in a nice 2018 toyota corolla at a very cheap price. The finance manager mr marvin was exceññent as well. Patronize this company and you will be glad you did.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to leave us a great review! We strive to provide excellence in all we do. Should you need service work or a new vehicle in the future feel free to reach out!
Was there in Dec to buy a work van.. they tried to add...
Was there in Dec to buy a work van.. they tried to add fees other dealers I went to didn't charge.. the salesman tried to call the manager or owner over to work something out but he was more into his cellphone.. I turned around and caught him waving me off to the salesman like he wasn't interested.. didn't even thank me for coming in..I went to another dealer and bought the van with no added fees and great customer service..
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
IAD AUTO Beltsville
Thank you Ahamd Haqiqi Store MGR and Luisana Salesman! You guys are the best! My daughter was so happy for the hat as well! They treat you like family. I will be definitely recommend friends here and if I get cars in the future I’ll be purchasing from here! ❤️❤️❤️
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Poor communication
First response was quick. When I asked for a final quote out the door there was no response. They emailed saying they were trying to contact me!! Why not just email the info I asked for.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Lm, We do apologize, on the communication time, we do have an easy short timed process in place, to acquire pricing, and details on purchasing your vehicle. Please contact me directly at 301-341-3440 Sales Manager for the quickest quotes and answers, Kevin Ariza.
Stay TF Away
The owner is an xxx clown!!! I wasted 3 days with this place all for them to NOT honor their word. We agreed and confirmed on a down payment but when I came to pick up the car the owner was more concerned about his chump change then making a sale and giving his employee commission. Go somewhere else don’t waste your time.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Courtney, We do apologize for the experience you had trying to acquire your vehicle, we thrive on our sales staff being successful. If there's anything we can do please contact me at 301-341-3440 to better assist you in the future, Kevin Sales Manager.
Good service
Friendly and worked with my budget! Thanks for getting me a great car.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for purchasing! Becoming part of the IAD Family!