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IAD Auto

(546 reviews)
Visit IAD Auto
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 8:00am–7:00pm
Tuesday 9:00am–8:00pm 8:00am–7:00pm
Wednesday 9:00am–8:00pm 8:00am–7:00pm
Thursday 9:00am–8:00pm 8:00am–7:00pm
Friday 9:00am–8:00pm 8:00am–7:00pm
Saturday 9:00am–6:30pm 8:00am–3:00pm
Sunday 12:00pm–5:00pm Closed

Reviews

(546 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of IAD Auto from DealerRater.

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Chaz the salesman is a liar and manipulator!

Chaz the salesman is a liar and manipulator! They sell bogus warranty too. Stay away.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

They will get cocky as xxxx with you especially when they

They will get cocky as xxxx with you especially when they get your money. They literally cursed me out I had to gain my composer because they had no idea who they was talking to like that. don't waste your time coming from out of town they have a SO CALLED CONTRACT FEE that's waiting for you they don't tell you about until you waste your time coming to there yard. That's why they don't show they prices online because there waiting to see how bad you want the vehicle then they stick it to you LOL. all there vehicles have high miles but clean on the outside CONTRACT FEE IS FREE MONEY TO THEM then your down payment comes. So when you see a vehicle that cost $8,000 about time you finance its going to be $24,000.00 they use a Fraudulent finance company name CREDIT ACCEPTANCE look them up there being sued by Consumer Financial Protection Bureau in DC for Predatory lending Class action Law suit these are fake reviews on google check yelp out "YOU BEEN WARNED"

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

Great customer service!

Great customer service! I would highly recommend IAD for your next car purchase. They were able to help finance 100%!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Poor mechanics team

Great sales team poor mechanic team came in to get my car looked at they checked and said I just needed brakes and back plates put on but mind you I just brought the car 3 weeks ago from them so why my brakes bad already then they tell me I need new axles on both sides it started at a 400$ job to a 1300$ job after he was working on it also came in with no lights on my car they try make me leave with 6 lights on in my car and refuse to do anything about it would never recommend anybody get car worked on by them it’s a scam and when they xxxx it they gone tell you call your insurance

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
1 person out of 1 found this review helpful. Did you?
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Peter is very professional and very dedicated to his

Peter is very professional and very dedicated to his customers, My sister purchased a car from Peter on 02/11/23 and I myself ended up having an application being processed for a vehicle. He knows his business Definitely five stars from me and I'm the picky one ,,,lol

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Dealer would not give me a price over the phone.

Dealer would not give me a price over the phone. Dealer said "In the twenties" and that I had to come in and test drive the truck first. I guess they don't understand that $20,000 is much different than $29,999. If you're not going to list the price online and ask me to call, then tell me to come in and test drive the car BEFORE you give me a price, I'm going to assume the price is $29,999 and I'm not going to waste my time test driving your car.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

THIS IS NOT A DEALERSHIP YOU WANT TO PURCHASE A CAR FROM!

THIS IS NOT A DEALERSHIP YOU WANT TO PURCHASE A CAR FROM! NOT ONLY WILL THEY SELL YOU A CAR THAT NEEDS TIRES, NEW STARTER AND HAS AS A BAD BATTERY, THEY ARE UNPROFESSIONAL! THE OWNER WHOSE NAME FRED IS BEYOND DISRESPECTFUL WHEN YOU TRY TO COMMUNICATE WITH HIM. IF HE DOESNT LIKE WHAT YOUR SAYING HE WILL TELL YOU TO STOP SCREAMING AT HIM AND WILL TELL YOU TO NOT CALL NACK THEN PROCEED TO HANG THE PHONE UP ON YOU AS HE DID WITH ME THIS MORNING THOUGH I WAA TALKING IN A CALM BUT FRUSTRATED MANNER!!!! THEY WILL REGISTER YOUR VEHICLE TO A WHATEVER ADDRESS MVA HAS ON FILE AND LEAVE YOU TO GO SEARCHING HIGH AND LOW JUST TO RETRIEVE A TITLE! I WILL BE CONTACTING SUN EAST FEDERAL CREDIT UNION TO EXPLAIN TO THEM THE BAD BUSINESS THIS DEALERSHIP PRACTICES AND THIS CAR WILL BECOME A REPOSSESSION.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.

I ONLY came in for a oil change.

I ONLY came in for a oil change. With the great help from Peter, & staff I was able to upgrade.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

The staff was very helpful,,and very good at getting me

The staff was very helpful,,and very good at getting me until something I can afford I would definitely be coming back

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Teoni was an excellent saleswoman, did her best to cater

Teoni was an excellent saleswoman, did her best to cater to my needs and answered any questions I had. If you’re gonna buy here come straight to her. She’s amazing!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.