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Boucher Volkswagen Marketplace of Frankl

(1,362 reviews)
Visit Boucher Volkswagen Marketplace of Frankl
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 1:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–1:00pm
Sunday Closed Closed
2024 state dealer award
View 7 awards
2024 state dealer award 2023 state dealer award 2021 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award
New (866) 301-0104 (866) 301-0104
Used (866) 571-8206 (866) 571-8206
Service (414) 255-0284 (414) 255-0284

Reviews

(1,362 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Boucher Volkswagen Marketplace of Frankl from DealerRater.

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I knew which car I wanted and contacted several dealers

I knew which car I wanted and contacted several dealers to get the best deal. Matt J was prompt, responsive and so easy to work with. And I got a great price. It was a pleasure buying a car from him and this quality dealership. Highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Beau Rauner (General Sales Manager) (414) 525-1100

I knew which car I wanted and contacted several dealers

I knew which car I wanted and contacted several dealers to get the best deal. Matt J was prompt, responsive and so easy to work with. And I got a great price. It was a pleasure buying a car from him and this quality dealership. Highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Beau Rauner (General Sales Manager) (414) 525-1100

I had the pleasure of working with Kal on my vehicle

I had the pleasure of working with Kal on my vehicle purchase, and the entire experience was seamless. I was especially impressed by Kal’s extensive knowledge of the car, particularly since it was a rare model. Even after doing my own research, he knew every detail and more. Beyond his expertise, Kal was professional, courteous, and made the process stress-free. This dealership truly earned my trust with its transparency—no bogus fees, no surprises, just an honest and straightforward transaction. I also worked with Troy and Pat, both of whom were fantastic—friendly, fair, and great to work with. I absolutely love my new car, and they went the extra mile to accommodate even my most particular requests. I wouldn’t hesitate to recommend this dealership to anyone, I’d even feel comfortable sending my grandmother here. If you're looking for a hassle-free car-buying experience, this is the place to go. Highly recommended location.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you so much for your kind words for Khallad, and for taking the time to leave us this wonderful feedback! Beau Rauner (General Sales Manager) (414) 525-1100

All very professional.

All very professional. I spoke with Nick on how to take care of the sale and all of the paperwork. Great success. This was the car I had wanted to buy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Gerald, Thank you so much for your excellent review! We are so glad that Nick and our team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Beau Rauner (General Sales Manager) (414) 525-1100

Matt Joyce and Boucher as a whole were very helpful in my

Matt Joyce and Boucher as a whole were very helpful in my leasing process. I will recommend their services to everyone. Matt is a professional and does his job well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for your very kind review, Dorothy. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Volkswagen Marketplace of Franklin. Beau Rauner (General Sales Manager) (414) 525-1100

Troy was extremely thorough and helpful throughout the

Troy was extremely thorough and helpful throughout the process. Everyone at the dealership made this an enjoyable experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Here at Boucher Volkswagen Marketplace of Franklin, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience with Troy, and it was a pleasure having you at the dealership. We appreciate your review! Beau Rauner (General Sales Manager) (414) 525-1100

Boucher VW made me feel like family from the first day I

Boucher VW made me feel like family from the first day I walked into the dealership to the day I finalized the purchase. I highly recommend them for your next vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Chris, It's great to hear that Carson was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Boucher Volkswagen Marketplace of Franklin! Beau Rauner (General Sales Manager) (414) 525-1100

Boucher VW made me feel like family from the first day I

Boucher VW made me feel like family from the first day I walked into the dealership to the day I finalized the purchase. Carson Barnes helped me purchase my first car from Boucher VW. From start to finish, he was knowledgeable, professional, and patient. He took the time to answer my questions, learn what was important to me and took the time to explain all the options available to me. His no-pressure approach made me feel confident and the entire buying process was smooth and hassle-free.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Chris, Thank you so much for your kind words for Carson, and for taking the time to leave us this wonderful feedback! Beau Rauner (General Sales Manager) (414) 525-1100

Voucher VW of Franklin was a pleasure to do business

Voucher VW of Franklin was a pleasure to do business with. They were very professional and I felt honest, never trying any manipulative tactics or questionable antics. They were upfront, straight forward and genuine as well as easy to do business with. I would definitely purchase from them again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your feedback on your recent visit to Boucher Volkswagen Marketplace of Franklin. It's great to hear that we were able to assist you and that you had such a positive experience. Congratulations on your new purchase! Beau Rauner (General Sales Manager) (414) 525-1100

Very professional dealership to work with.

Very professional dealership to work with. Nick Imig was excellent to work with. Great communicator and knowledgeable about his product.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. Nick and the team are always happy to help! Beau Rauner (General Sales Manager) (414) 525-1100