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Boucher Volkswagen Marketplace of Frankl

(1,362 reviews)
Visit Boucher Volkswagen Marketplace of Frankl
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 1:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–1:00pm
Sunday Closed Closed
2024 state dealer award
View 7 awards
2024 state dealer award 2023 state dealer award 2021 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award
New (866) 301-0104 (866) 301-0104
Used (866) 571-8206 (866) 571-8206
Service (414) 255-0284 (414) 255-0284

Reviews

(1,362 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Boucher Volkswagen Marketplace of Frankl from DealerRater.

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Efficient buying process.

Efficient buying process. Great car performance and looks. The best buying experience I’ve had in a while!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

PJ, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Sean Christofferson (General Sales Manager) (414) 525-1100

Came to look at a specific used vehicle.

Came to look at a specific used vehicle. It was more enticing than what I expected and I felt no pressure by the sales manager Nick. It was hassle free & how you would want car buying to be.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Kay, Thanks for sharing your thoughts about your experience with Boucher Volkswagen Marketplace of Franklin. Nick and our team appreciate your business and hope to see you again soon! Sean Christofferson (General Sales Manager) (414) 525-1100

I had the pleasure of working with Nick and Phillip on an

I had the pleasure of working with Nick and Phillip on an online deal. Nick was straight forward from beginning to end. He even recommended a reputable inspection and shipping company that I utilized. Phillip handled the paperwork. Deal was done online flawlessly!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you! Nick, Phil, and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Boucher Volkswagen Marketplace of Franklin. Sean Christofferson (General Sales Manager) (414) 525-1100

Michael was a pleasure to work with and I have

Michael was a pleasure to work with and I have recommended him to my friends

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear that Michael provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Boucher Volkswagen Marketplace of Franklin! Sean Christofferson (General Sales Manager) (414) 525-1100

Kal was very knowledgeable about the car, pleasant and

Kal was very knowledgeable about the car, pleasant and helpful. Everyone was friendly. The car was prepared well and hopefully shows the type of service that will be experienced in the future. The traditional car selling techniques were not appreciated. Good that they aren't high pressure though.

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Here at Boucher Volkswagen Marketplace of Franklin, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience with Kal, and it was a pleasure having you at the dealership. We appreciate your review! Sean Christofferson (General Sales Manager) (414) 525-1100

Great people to work with when buying a vehicle.

Great people to work with when buying a vehicle. They are friendly, patient & listen to what you want in your vehicle.

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Here at Boucher Volkswagen Marketplace of Franklin, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Sean Christofferson (General Sales Manager) (414) 525-1100

I was very pleased with the sales rep Kal Hassan.

I was very pleased with the sales rep Kal Hassan. He was friendly, knowledgeable and easy to interact with. He did a good job explaining the many new features of the VW GTI. The interaction on the deal was hassle free with the Boucher sales manager willing to negotiate.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and this review. We're happy to hear Khallad and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sean Christofferson (General Sales Manager) (414) 525-1100

I have found Boucher VW to be friendly, knowledgeable,

I have found Boucher VW to be friendly, knowledgeable, responsive and easy to work with. I've purchased 5 vehicles from this dealership and every time has been a good experience.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Christine, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Sean Christofferson (General Sales Manager) (414) 525-1100

I had a great experience at this dealership, and with

I had a great experience at this dealership, and with Michael Tillmann, as a first time VW owner. He was patient with us, explained in detail the vehicle and buying process and made sure I was all set up before we left the lot with our new SUV. This was the easiest and most hassle-free car buying experience I have ever had! I would absolutely buy from Boucher VW of Franklin again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you, Becky! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Boucher Volkswagen Marketplace of Franklin. Sean Christofferson (General Sales Manager) (414) 525-1100

Extremely happy with the service from this dealership

Extremely happy with the service from this dealership especially with the difficulty they had with network issues. Everyone who worked with was very helpful and informative. My Salesman Michael Tillmann did a brilliant job of taking me through my options, teaching me about the features and answering every question I had. He definitely delivers a high level of service that in my opinion in unmatched.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Thomas: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Sean Christofferson (General Sales Manager) (414) 525-1100