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Lia Toyota of Colonie

(1,381 reviews)
Visit Lia Toyota of Colonie
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–6:00pm
Sunday 11:00am–5:00pm 11:00am–5:00pm
2025 state dealer award
View 3 awards
2025 state dealer award
2025 consumer dealer award 2024 consumer dealer award
New (866) 472-0304 (866) 472-0304
Used (866) 473-9092 (866) 473-9092
Service (866) 475-3584 (866) 475-3584

Reviews

(1,381 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lia Toyota of Colonie from DealerRater.

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Been going to Lia Toyota for over 20 years.

Been going to Lia Toyota for over 20 years. Great Dealership! Purchased 2025 Toyota Corolla from saleman Kelly Pagano, 2nd vehicle we purchased from him.We ordered the vehicle and it came in 2 weeks earlier. Kelly had a driver pick us up because we needed a ride, we live 45 minutes from Lia. Kelly always gives us a great deal, contacts you all the time, always available when we called him, nice person, knowledgeable and honest. Thank you all the employees, in all departments there at Lia Toyota and Kelly Pagano!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for honoring us with your patronage over the years. We're so pleased Kelly continues to serve you well whenever you're in the market for something new. Congrats on the new Corolla, and best wishes for amazing travels, from everyone at Lia Toyota.

Lia Toyota Good seẻvice Vince nguyen You good job

Lia Toyota Good seẻvice Vince nguyen You good job service good for me thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hoa, thank you for stopping by to give a shout out to Vincent! We appreciate your kind words, and hope we can do business with you again some day.

Been going to Lia Toyota for over 20 years.

Been going to Lia Toyota for over 20 years. Great Dealership! Purchased 2025 Toyota Corolla from saleman Kelly Pagano, 2nd vehicle we purchased from him.We ordered the vehicle and it came in 2 weeks earlier. Kelly had a driver pick us up because we needed a ride, we live 45 minutes from Lia. Kelly always gives us a great deal, contacts you all the time, always available when we called him, nice person, knowledgeable and honest. Thank you all the employees, in all departments there at Lia Toyota and Kelly Pagano!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for honoring us with your patronage over the years, Ronnie. We're so pleased Kelly continues to serve you well whenever you're in the market for something new. Congrats on the new Corolla, and best wishes for amazing travels, from everyone at Lia Toyota.

Took time to explain everything in detail.

Took time to explain everything in detail. Updated me as things progressed. Good customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

David, we're happy our team's expertise helped you have a very positive experience at Lia Toyota. Thank you so much for your excellent feedback. Safe travels until we see you next time.

Service adviser, Sarah Richards was very clear when

Service adviser, Sarah Richards was very clear when telling me about my service visit. She offered her incite to issues and explained my bill completely. Very good re.!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for letting us know your appointment was handled seamlessly by Sarah and the Lia Toyota team. We hope you won't hesitate to reach out when we may be of service to you again.

I worked with Vincent Lia Jr at Lia Toyota when I was

I worked with Vincent Lia Jr at Lia Toyota when I was looking to purchase my new car. He was professional, patient, and genuinely attentive to customer service. The entire process was smooth, transparent, and hassle-free. Overall an easy and positive experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Chris, we truly appreciate your awesome review and recommendation of Vincent! Thank you for sharing your experience with us. Congratulations on your new Toyota! Best wishes for pleasant travels, from the whole team at Lia Toyota.

the lia Toyota car seller was incredibly polite,offered a

the lia Toyota car seller was incredibly polite,offered a great price,and provided extremely clear explanations throughout the process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Thanks for letting us know our team provided you with an accommodating and informative dealership visit, Lai! Please don't hesitate to get in touch if you should have any other needs or questions. Thanks for choosing Lia Toyota!

Lia consistently delivers excellent service through its

Lia consistently delivers excellent service through its staff. Michael Richards is our service advisor who is honest, courteous and knowledgeable! I highly recommend him!

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for your kind review! We truly appreciate your continued business, and we're glad Michael has always taken such great care of you and your vehicle. Thank you for making Lia Toyota your #1 choice for service!

My visit there was great, I felt at home and was greeted

My visit there was great, I felt at home and was greeted by a very nice and outgoing man, Art Palazzolo, loved him............

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for letting us know how satisfied you were with Art's assistance, Karen! We're glad he provided you with his utmost support and insight at this visit. We look forward to making your next appointment just as superb.

Good service and short wait times.

Good service and short wait times. Sarah Richards is always very helpful and accommodating in scheduling my appointments.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Marilyn, thank you for telling us the highlights of your service visit with Sarah! It is always our pleasure to ensure convenience and value when you place your trust in our team. We look forward to serving you again!