Reviews
My recent visit to Lia Toyota of Colonie was made
My recent visit to Lia Toyota of Colonie was made pleasant due to a great service advisor, Naomi Hughes. Naomi is thorough, friendly and professional, she really shows she likes her job and enjoys providing excellent customer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for letting us know how satisfied you were with Naomi's assistance, Cheryl! We're glad she provided you with her utmost support and insight at this visit. We look forward to making your next appointment just as superb.
Had a great car buying experience thanks to Joseph
Had a great car buying experience thanks to Joseph Tanski. It made a stressful process easy and transparent. Would recommend him to family and friends.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted Joseph and the Lia Toyota team provided you with an experience worth recommending. We truly appreciate you telling us what you liked about this transaction. Enjoy your new car!
I always bring my vehicle to Lia Toyota to be serviced.
I always bring my vehicle to Lia Toyota to be serviced. Christopher Forchilli was wonderful to work with. He kept me informed about the time it would take to service my vehicle. And when I had questions he was able to answer them without making me feel as though I was being a pain.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, DebJean! We're pleased you had another great service experience with us, and that Christopher made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit!
Justin Cole was professional, courteous and very
Justin Cole was professional, courteous and very responsive to my questions and concerns. Lia Toyota is fortunate to have him in their employ.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Josephine, thanks for taking a moment to let us know how helpful you found this visit! We're delighted Justin provided you with all the answers you needed to make this a positive experience. We're happy to be of service!
Too expensive and they always find something wrong the
Too expensive and they always find something wrong the girl who waited on us was kinda rude
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Everything at Lia Toyota was great.
Everything at Lia Toyota was great. Dropped off vehicle to have a new suspension put on my FJ cruiser. Justin Cole is very knowledgeable service advisor and kept me informed on the progress of my FJ.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Brian, thank you for sharing positive feedback on Justin! We want all of our guests to be treated to service that is thorough and reliable, so we're happy that's exactly what he provided for you. Enjoy your summer travels!
Have always received good service here.
Have always received good service here. No need to go elsewhere. Thank you very much.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for taking a moment to share positive and encouraging feedback with us! Your loyalty to Lia Toyota is an honor, and we hope to continue being your #1 choice for years to come.
Overall, I was satisfied with the service I received.
Overall, I was satisfied with the service I received. Naomi Hughes kept me up to date on my vehicle
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're always striving to give our customers the best experience possible. Thanks for letting us know your service visit with Naomi was convenient and straight-forward. See you next time, Gary!
This was my first visit to Lia Toyota, and it went very
This was my first visit to Lia Toyota, and it went very well. I worked with Brittany Trabona and she was very helpful and very pleasant to deal with as a first-time customer. She accessed my records, reviewed with me what work had been done and what work I would need that day, as well as showing me what service I would need in 5K miles. I will ask for Brittany next time I need service done on my car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for letting us know how satisfied you were with Brittany's assistance, Teagan! We're glad she provided you with her utmost support and insight at this visit. We look forward to making your next appointment just as superb.
They are pleasant from the call to schedule an
They are pleasant from the call to schedule an appointment to telling you your car is ready and handing the paperwork to billing so I may pay the bill.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for telling us the highlights of your service visit! It is always our pleasure to ensure convenience and value when you place your trust in our team. We look forward to serving you again!