Reviews
I brought my car in for service.
I brought my car in for service. NYS inspection. Sarah Richards assisted us. Kept us informed because there were issues with the inspection sticker machine. Internet was going in and our. We had to wait 3 hours but Sarah kept on top on the issue. Tha k you Sarah for your great customer service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for rating our dealership. We are glad that Sarah took great care of you and kept you well informed throughout the process. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.
very easy process for purchasing a vehicle.
very easy process for purchasing a vehicle. all of my questions that i had were answered. would like to thank brent livingston for making the purchase of my new toyota corolla. that much better!!. thanks brent! definitely would give a 5 star review for the people working here and the dealership. loving my new car, thanks again!!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your awesome review of Brent! We're pleased he did everything he could to make sure your transaction was flawless. Congratulations! Best wishes for amazing summer travels in your beautiful new Corolla!
Madison DeMarco provided excellent customer service.
Madison DeMarco provided excellent customer service. clear communication and engagement when talking to the customer.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Nothing means more to us than your complete satisfaction, so we're happy Madison handled your visit with great care and communication. We hope to ensure the same circumstances at your next appointment.
I am new to this area.
I am new to this area. Lia Toyota was my first stop in investigating the possibility of trading in my ailing 2014 Subaru. Brent Livingston assisted me and I was able to decide right then and there to proceed with a purchase. It is rare that I am comfortable enough to make such a big decision spontaneously. Thank you, Brent.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, Catherine! Thanks for making our day with your terrific feedback on Brent. We're delighted he made everything easy for you. We wish you all the best in your travels this summer, from everyone at Lia Toyota.
I feel I have always get great service at Lia Toyota of
I feel I have always get great service at Lia Toyota of Colonie. I trust my service advisor Art Palazzolo. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks, Craig! We truly appreciate your continued business, and we're glad Art has always taken such great care of you and your vehicle. Thank you for making Lia Toyota your #1 choice for service!
Chris Forchelli did an excellent job shepherding my
Chris Forchelli did an excellent job shepherding my Highlander throughout the service process. He kept me aware of the status and got me on my way expeditiously. Thanks, Chris.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy Chris handled your visit with great care and got you safely back on the road in a timely manner. We hope you'll continue to choose Lia Toyota for all your automotive needs!
Jared Cain has taken care of my Toyota Prius service for
Jared Cain has taken care of my Toyota Prius service for a number of years. He is always helpful and courteous and the ultimate car repair professional. Great to work with him on my visits to Lia Toyota. Paul Higgins
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Paul, we're delighted Jared has proven to be your Prius's ultimate service advisor and advocate. Thank you for taking time out of your day to recommend his assistance. Safe travels until we see you again!
I got an oil change and tire rotation here.
I got an oil change and tire rotation here. The work was done quickly and Jared Cain did a good job of keeping me informed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're always striving to give our customers the best experience possible. Thanks for letting us know your service visit with Jared was convenient and well-communicated. See you next time!
Justin and his team at Lia are fantastic!
Justin and his team at Lia are fantastic! They always listen and ask questions to be sure they understand your concerns. When something doesn’t look right that is outside the scope of their defined task, they communicate the concern and provide pictures!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy you enjoyed an accommodating and thorough visit with Justin! It is always our pleasure to empower our customers to make informed decisions about their vehicles. Thanks for choosing Lia Toyota for the best service!
I had been having a strange noice whenever I stepped on
I had been having a strange noice whenever I stepped on my acceleration, Sarah Richards documented the noise which the other attendant didn't do, and made sure it was taken care of, it turned out to be my transmission! Big deal! She made sure everything turned out okay with my car. I am very happy with the job she is doing. Great job Sarah Richards.👍
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for your positive feedback on the service and support provided to you by Sarah! She's the consummate advocate for our valued customers, and we're pleased to know how satisfied you were with this experience. See you next time!