Toyota of Hackensack

Total class from top to bottom at this dealership. The easiest car buying experience in 35 years .

From the Sales Department to maintenance, the service is professional, attentive and helpful. We’ve worked with two other dealerships in Bergen County, but we find Hackensack to be the best.

very good service staff is amazing service was fast and clean,thank you for everything see you soon

After calling the dealer they promised me a deal and they kept their promises. Great customer service, very respectful people.

Jay was very helpful and always available. Juan was also responsive. Catherine was eventually responsive.

Pleasant staff, neat and clean waiting area and showroom. Quick service and I was kept informed on vehicle repair.

I had a terrible experience at Toyota of Hackensack. I was working with a sales representative named Catherine Watkins, who initially presented a counter-offer on a vehicle that seemed reasonable. However, after I agreed, I was told she had “made a mistake” and that the actual price was 389$ higher than what was offered. The charge is another “mandatory” total loss protection plan what all customers must purchase. To make matters worse, the final price was loaded with excessive and questionable charges —599$ dealer fees. For a cash deal. No registration required (I am from another state and I was taking care of registration myself) It felt dishonest and manipulative from start to finish. This dealership clearly uses bait-and-switch tactics and lacks transparency and professionalism

Very helpful and answered all my many questions! Made it an stress-free process! Thanks!

Catherine Watkins was very responsive, knowledgeable, and was a pleasure to work with. The finance guy was ok.

They sold me a defective truck. They blamed rodent eating the wires. 1 yr later the the wiring went again and they blamed rodent eating the wires again. They promised me photos. Never received them. I made second request and still haven’t received the photos. One week later after they “fixed” the wirering for the second time, the lights on the dashboard were back on. I’ll never go there again and I will continue to tell everyone how badly they treated me and sold me a defective vehicle.