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Toyota of Hackensack

(4,148 reviews)
Visit Toyota of Hackensack
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (888) 405-1141 (888) 405-1141
Used (888) 375-3749 (888) 375-3749
Service (201) 977-6330 (201) 977-6330

Reviews

(4,148 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Hackensack from DealerRater.

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Superior experience.

Superior experience. Miriam was both professional, helpful and personable. My wife and I were hoping for an efficient and hassle free experience and this group did not disappoint. The car was delivered on time and as expected. Even the paperwork experience was quick and easy. Miriam stayed in touch with us during the entire process and made the extra effort to set up the car just the way we wanted. It was a pleasure working with her.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Unlike other dealerships(coughcoughfordcough), Toyota

Unlike other dealerships(coughcoughfordcough), Toyota actually gave me a chance to attain my dream car. For that I thank them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

They respect their customers by offering reasonable

They respect their customers by offering reasonable prices from the start. This eliminates a painful price negotiation.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Easy drop off, short waiting time and I was driven to

Easy drop off, short waiting time and I was driven to work and picked up from work in a timely manner

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

As always the Toyota of Hackensack service was 5 star

As always the Toyota of Hackensack service was 5 star workmanship.I will always be a customer. Thank you Joe Huncken.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Very rude manager, forgot the name.

Very rude manager, forgot the name. Sales man Evan didn’t give me the met for my sienna’s! I called him many times and now he’s not answering!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Service is great at Toyota of Hackensack.

Service is great at Toyota of Hackensack. They are accommodating and I have no issues with services and maintenance.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

They sold me a car that had an oil leak after they

They sold me a car that had an oil leak after they promised me it was fixed. I then brought it back to them 3 more times, each time they returned it saying the problem was fixed and each time it wasn't. Now they’ve stopped returning my calls and my car is still leaking oil.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Couldn’t have asked for an all around better experience.

Couldn’t have asked for an all around better experience. As an out of state buyer, living in MA I was slightly nervous about working with a dealer 4 hours away. Abby and her team were straight and narrow with negotiating. They accommodated me with a fair deal we were both happy with, no haggling or games. They prepared user friendly electronic documents to review and sign to make the purchase process and financing a breeze. When I arrived to pick up my vehicle, Abby was super friendly, had my Vehicle, keys and paperwork prepared and ready to take home. I was in and out and on my way home with a smile. There was a lot of extra leg work to be done with this particular deal. Toyota of Hackensack went the extra mile to make it happen. Providing assistance and customer service every step of the way. I would recommend this team to anyone and will absolutely do business with them in the future! Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Efficient, on time .

Efficient, on time . Was treated politely and in fair time . All proper discounts were applied

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.