Toyota of Hackensack

Horrible service from finance department! I have been trying to cancel my extended warranty within the 30-day grace period with Finance Manager, Stephen Rosen, since the first business day after purchasing the car. The extended warranty was sold to us as refundable within the first 30 days if we changed our mind and all we had to do was call to cancel. We decided to cancel after receiving the extended warranty paperwork (which was not presented to us before leaving the dealership), where we discovered that there are tons of exclusions for which the extended warranty does not cover. We called Stephen Rosen multiple times with no answer and leaving voicemails to cancel. Stephen Rosen finally responded via email that he would cancel the extended warranty. It has now been over two weeks and extended warranty is still active, confirmed with SmartAuto Care, the extended warranty provider. SmartAuto Care said they have not received any cancellation request from this dealership for my vehicle. I have continued to leave voicemails and emails to Stephen Rosen and his managers including Steve Escobar and Mario Puentes to provide proof of cancellation and there has been no response. NEVER purchase an extended warranty from this dealership, they are very unprofessional! I will be seeking legal remedy on the cancellation and a full refund.

Everyone was very professional and Catherine is a number one salesman she was great and super professional

Excellent experience right from walking in the door to walking out the door staff are amazing

Made my appt online for my55k checkup, Oli change , rotation of tires all handled quickly and professionally, Well run dealership. Thank you again

Estoy muy agradecido por esta excelente atención que me dieron en la Toyota de Hackensack el personal con quienes sostuve un contacto son muy amables en todo el sentido de la palabra gracias

Very organized. The service was efficient and fast, I have no complains!! I will recommend.

Great team and responsive. Seems very honest and good vibe on the showroom floor- end.

Very organized. The service was smooth and efficient. I have no complaints. I will recommend.

Great experience , Easy , fast , truthful and trustworthy service. I would say this was the best experience I ever had purchasing a vehicle, the deal was the the exact deal and they delivered.

Thanks to Melissa, Michael and Chris for getting me up and running. Actually up and charging, 👏👏👏🤣