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Toyota of Hackensack

(4,161 reviews)
Visit Toyota of Hackensack
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (888) 405-1141 (888) 405-1141
Used (888) 375-3749 (888) 375-3749
Service (201) 977-6330 (201) 977-6330

Reviews

(4,161 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Hackensack from DealerRater.

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Billy was professional and Courteous very knowledgeable

Billy was professional and Courteous very knowledgeable and answered all of my questions. I want to thank Everyone who helped me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Waited two and half hours for an oil change.

Waited two and half hours for an oil change. The service advisors didn't know who i was, where my car was or what service I had.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I was very pleased to work with Jeffrey Canlas.

I was very pleased to work with Jeffrey Canlas. Jeffrey was informative and answered all questions that I gave him. In addition, Jeffrey was able to explain some misconceptions I had about the car I was buying. Jeffrey's knowledge about the Toyota automobiles was used to assist me in buying my new car. I look forward to working with Jeffrey in the future to purchase my future Toyota cars.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

It’s a good dealership I like it I want to tell to my

It’s a good dealership I like it I want to tell to my all friends about the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

The attention I received was timely and precise, Jhon

The attention I received was timely and precise, Jhon Ramirez is an excellent employee and knew how to give me the best option

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Everyone I encountered was very nice and helpful and

Everyone I encountered was very nice and helpful and answered all my questions I had.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 Star review! We are glad to hear that everyone you encountered in service was nice and helpful during your service visit! Thank you for choosing us for service! We appreciate your business!

Jaff and the staff at Toyota of Hackensack were total

Jaff and the staff at Toyota of Hackensack were total professionals! Everything was straightforward and they made everything easy. Straight shooters is the phrase I kept using. They helped me with every step of the purchase and explained everything. I would 100% recommend this dealership to friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 Star review! We are glad to hear that Jeff and the staff were straightforward during your vehicle purchase! We certainly appreciate your recommendation! Thank you for your business! Enjoy your new purchase!

Everyone is amazing and patient.

Everyone is amazing and patient. Explained everything to me in detail so I can make informed decisions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 Star review! We are glad to hear that your experience with Bill was amazing! Thank you for your business! Enjoy your new purchase!

It was an amazing experience and would recommended them

It was an amazing experience and would recommended them to everyone. Clean , great service and staff

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 Star review! We are glad to hear that your experience with John was amazing! We appreciate your business! Enjoy your new purchase!

The dealership is great.

The dealership is great. Customers are well been treated with dignity and respect. I recommend my family members to visit the Toyota of Hackensack for any repair services. The quality of the work performed was outstanding.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.