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Toyota of Hackensack

(4,185 reviews)
Visit Toyota of Hackensack
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (888) 405-1141 (888) 405-1141
Used (888) 375-3749 (888) 375-3749
Service (201) 977-6330 (201) 977-6330

Reviews

(4,185 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Hackensack from DealerRater.

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John (J-R) the salesman treated me well, sold me the car

John (J-R) the salesman treated me well, sold me the car I was looking for, at a good price, a bit less than advertised, and helped me get it financed, registered, & insured, and i drove it away within 3 hours of arriving. That was a good day and a win for me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.

Great experience as usual.

Great experience as usual. The entire staff was helpful. The price was fair. The finance department was super efficient!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great staff.

Great staff. The entire team was very professional. I was treated well. waiting area is very accommodating

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent dealership and great staffs.

Excellent dealership and great staffs. Sale consultant Abigail Luna is an A+ employee. Her caring, knowledge, and dedication is outstanding. This is my 2nd car financed through Hackensack Toyota. I also want to highlight finance director Steve Escobar for his outstanding service and professionalism. Thank you once again to Hackensack Toyota. If you are in the market for a Toyota don't hesitate to reach out to Hackensack Toyota.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This review is for a sales experience.

This review is for a sales experience. First time buying there. Catherine Watkins was a pleasure to work with on my purchase of a used White 2023 TRD Off Road 4Runner. Overall, appears to be a well run low pressure dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 Star review! We are glad to hear that working with Catherine was a pleasure! We appreciate your business! Enjoy your 4Runner!

I had an apt for 7:30am.

I had an apt for 7:30am. I was not given an update. Finally, I went up at 9am to inquire. My car was still not ready until after 10am. All I had were tires roasted and balanced.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Easy to deal with the dealership, clean place fast work

Easy to deal with the dealership, clean place fast work done and no hassle. Good job done

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 Star review! We are glad to hear that your service visit was hassle free and fast! We appreciate your business! Thank you for servicing with us!

The staff are all polite and professional.

The staff are all polite and professional. The waiting room is clean and comfortable. I've been coming here since I first bought my car 7 years ago. I believe that only necessary repairs and maintenance is done on my car. All the procedures are explained to me. Repairs are done right the 1st time. I took off a star bc almost every time I come in for an oil change and tire rotation, I'm there at least 3 hours. I feel it should be under two hours, especially since I always have an appointment. Aside from the wait, everything else rates a 5 out of 5.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

First, we would like to say we sincerely appreciate that you chose us for both sales and servicing needs for the last seven years. We always appreciate constructive feedback on how we can improve and make things better not only for the business, but for clients as well. We will do our best going forward to be respectful of your time. We appreciate your business always

Great staff, Armando found me the perfect car, and gave

Great staff, Armando found me the perfect car, and gave me a great deal, John Ramirez was very helpful, and JP made the final delivery and set up everything.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Te venden lo que no es productos malos sin la revisión

Te venden lo que no es productos malos sin la revisión correspondiente y no te dicen lo que tiene o no tiene el vehículo me siento engañado

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.