Reviews
It may not be the biggest part of the decision to buy a
It may not be the biggest part of the decision to buy a car, but I contend that where you have your car serviced is... Even if you bought your Toyota somewhere else (and I hope you didn't), have your car maintenance done by the professionals you can trust for service & parts at Toyota of Hackensack, NJ.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Santiago helped us, he was very helpful and friendly.
Santiago helped us, he was very helpful and friendly. I would like to work him again !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
5 star all the way, from the minute we stepped foot on
5 star all the way, from the minute we stepped foot on the car lot, you could feel and sense how down to earth the place was. Diana answered all our questions, and most importantly she gave us time to digest the information and not influence your decision either way. I'll definitely give Diana business card to some of my colleagues.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
they don't like to help people and lie people for sell
they don't like to help people and lie people for sell the product with that delaer i change my mind to buy toypta again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
They suppose wash my car.
They suppose wash my car. But They didn’t . I’m very disappointed…………..hopefully they don’t do that other people
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Very professional and friendly service always!
Very professional and friendly service always! Thank you for everything you do for us and the costumers
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The entire process from start to finish was easy for my
The entire process from start to finish was easy for my 93 year old mother. The service staff were wonderful. A huge thank you to all of them especially Marissa who made a stressful situation so easy and smooth.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I’m a loyal TOH customer since more than 12 years.
I’m a loyal TOH customer since more than 12 years.. very happy with the quality of service provided.. Shoutout to Zack from service department
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I called for a buyout lease, I was told nickson will call
I called for a buyout lease, I was told nickson will call me back, but none one did, twice. When I finally was there for the buyout, I asked Ana to not do a hard enquiry on my credit if it wasn't to check if I was approved. She did the hard inquiry for a toyota car loan, which had a 9...% without asking if I wanted the loan with toyota or if I wanted that %. She was trying to answered some of my questions, but she was getting irritated about the questions and was acting in a rush. I think she just wanted to do the sell. I found out by myself that Chase had a 7.24%. I got approve ld for that loan. My credit profile had a 2 hard inquiry that day.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
They don’t give me chance my tire.
They don’t give me chance my tire. They are fake. I have insurance. They fake
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. Tire and Wheel Insurance does not cover low tread on tires from usage. The insurance covers tires and rims from road hazards such as nails, potholes etc. No Tire and Wheel policy will cover a claim for usage. Sorry if you misunderstood what the policy covers.