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Toyota of Hackensack

(4,119 reviews)
Visit Toyota of Hackensack
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (888) 405-1141 (888) 405-1141
Used (888) 375-3749 (888) 375-3749
Service (201) 977-6330 (201) 977-6330

Reviews

(4,119 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Hackensack from DealerRater.

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I’m a loyal customer to Paul & he is the best guy to work

I’m a loyal customer to Paul & he is the best guy to work with. He’s very honest & will help you in any way he can

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Jeff was very helpful and easy to talk if we have

Jeff was very helpful and easy to talk if we have questions he always give us good answers and we really loved our new Grand Highlander thanks to Jeff

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 Star review! We are glad to hear that experience with Jeff helpful. Thank you for your business! Enjoy your new Grand Highlander!

MSRP and under dealer.

MSRP and under dealer. Up front on any fees, friendly, clean and accommodating. Came from out of state for purchase and I wish they were closer to home.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

All team members are very customer focused, from the

All team members are very customer focused, from the person the receives the vehicle, the receptionist, the service representative and the person returning the vehicle post service. I will continue to take my business to Toyota Hackensack.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Prive given by phone not even close when i got there but

Prive given by phone not even close when i got there but i needed it

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback, If you could provide what service you were provided a quote on the phone for?

Abby delivered on the car and price I was looking for.

Abby delivered on the car and price I was looking for. Has been responsive when needed. Would highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 Star review! We are glad to hear that Abby delivered both the vehicle and pricing during your purchase. We appreciate your business! Enjoy your new purchase!

Consistent.

Consistent. Organized. Fort coming.The waiting area has the energy and respect that is unique.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 Star review! We are glad to hear that your service visit was organized and forth coming! We appreciate your business! Thank you for choosing us for service!

Everything was fine, however the associates who dealt

Everything was fine, however the associates who dealt with me need to be a little bit more friendly. I was actually surprised because associates at Toyota are usually very friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Salesman were friendly and helpful, I had some many

Salesman were friendly and helpful, I had some many questions and they answered them all. Good price on the RAV4, made this car purchase stress free. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 Star review! We are glad to hear that the sales staff were friendly, helpful and most importantly answered all your questions. Thank you for your business! Enjoy your new purchase!

Jeff was transparent from start to finish, and we had our

Jeff was transparent from start to finish, and we had our desired deal near immediately. Thank you for a truly great experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 Star review! We are glad to hear that Jeff was transparent from start to finish and was respectful of your time. Thank you for your business! Enjoy your new purchase!