Sewell Cadillac of Grapevine

I sent an e-mail to inquire about a CT5 V Series. Shortly after, I was contacted by Hallie Jameson, letting us know that the car was available. My wife and I met with Hallie that afternoon and purchased the Cadillac. Hallie is very professional and knowledgeable. Our overall experience was outstanding.

This is how every dealer should conduct business and their business practices should be considered a standard for the industry. Top notch! Elizabeth was awesome, even picked me up at the airport. Absolutely great when presenting and explaining a real GM (Cadillac) warranty, No third party crap here. We practically had the deal done upon my arrival and Kevin spent a good deal of time showing me every button and gizmo. Got the app all ready to go. I drove the Escalade over 500 miles home and it was perfect. I will also leave this here - not related to the dealership per se. GM Supercruise is the bomb! I think of the 7h drive home all interstate, my hands had to touch the wheel 5 minutes. Amazing how the lane change logic has been adopted.

Beautiful and clean dealership with very nice people who are attentive and follow up timely

Kudos to Service Manager David Boyd of Sewell Grapevine for exhibiting exemplary efforts in customer loyalty by addressing brake and suspension issues I recently brought to his attention. Thanks again.

Salesperson NEVER went over the new car with us when we picked it up. When I went to pick up my plates at Sewell BMW, they bent over backwards to put my plates on my car. Also, I received the same excellent response at BMW when I brought my car in for service. At Sewell Cadillac, they threw me my plates at the parts counter and never offered any assistance. Premium Auto Dealer Service? I dread to think of the treatment I will get when I need service. This review will probably get the same canned response they all get.

Last week I was on a time crunch and had 30 min to drop in and get my car washed. Kenneth greeted me and listened to my time challenge, then told me not to worry that he would take care of this and stay with the car until it was washed and be back in my time frame. He did just that. He went way out of his way to make sure that I was happy and he did what he said he was going to do. He certainly exhibited the type of customer service that Sewell is known for. I just wanted to recognize him for a job well done.

This is the worst service I have ever had at a dealership. I have been taking my car to Sewell for a problem GM is aware of for the last few months. Not because I wanted to, but because I had too!! The people here are rude!! I pulled up to the dealership to return the loaner. No one and I do mean no one came up to greet me. They had people sitting on the drive with the nerve to stare at me. They proceeded to help others right in front me. As if I didn't exist!! So I get out and walk to someone to notify them I was bringing the car back. The service guy directed me to an office that was handling my ticket. I went in and they told me my car would be out shortly. After waiting for at least 15 more minutes. They finally drove my car up on the drive. No one came to get me to tell me the car was on the drive nothing. My son and I just went and got in the car and drove off!! No apology, no call!!! Ridiculous!! Their commercials are all lies!!

PLEASE RUN FROM THIS DEALERSHIP. They will lie to your face just to get the deal done. This has been the worst experience I've ever had buying a car. Chad Dahnke and the sales manager told me the car fax on the SUV I was buying wouldn't be an issue when trading back to them back in DEC 2021. Now that my new build is complete a year later, they're trying to give me 10k less just because of the car fax issue. They're trying to give me a 36,500k total loss. This is the kind of business Sewell of Cadillac is accustomed to doing. Shady business practice would be an understatement. I will be filing a lawsuit against this dealership for selling me a certified preowned with this issue on car fax and not being truthful about the situation.

Sewell Cadillac treated me just like a Cadillac customer even though I purchased a pre-owned car. My sales person (Haley) brought the car to my office for the test drive. She was very professional and polite. I rate my overall experience at 100%.

Took my 2012 CTS in for service. Two days without any contact or report on my car so I called dealership. My tech had already gone home so I was told that he would call back “first thing” the next day. “First thing” was after 3 in the afternoon. He told me they are having a problem finding a part. It has been a week and they still do not have one of the parts with no estimate on how long this repair is going to take and NOT ONE IFFER OF A LOANER CAR!!! Will never take either of my Cadillac cars to this dealership, nor will I ever think about buying a car from them in the future. Stay away!!!!!