Reviews
Overall a seamless experience.
Overall a seamless experience. It was quick and easy to schedule service. They were able to accommodate me and provide a loaner vehicle for the following week. Text updates and a detailed report were provided.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Stephanie, we're delighted to know that your service appointment at Hoffman Audi of New London was seamless and convenient. Thanks for sharing your experience with us!
Fantastic experience .
Fantastic experience . Manager and sale person helped us in finding the right car and making sure the car fit our needs.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're delighted to know you had a fantastic experience at Hoffman Audi of New London. Our team always aims to help our customers find the perfect car for their needs. Thanks for sharing your positive feedback!
Service team was able to fit me in on short notice.
Service team was able to fit me in on short notice. Service manager kept me informed as I waited and let me do the post service drive myself to ensure that my issue had been resolved. My 3rd Audi with Hoffman.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know our service team at Hoffman Audi of New London was able to accommodate you on short notice and keep you informed throughout the process. It's great that we could help resolve your issue, enjoy driving your 3rd Audi with us!
Easy to schedule service appointment.
Easy to schedule service appointment. Check in for appointment was smooth with Tyler. Comfy recliner in wailing area.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the feedback, lkaydhar! We're glad to know that Tyler and our team at Hoffman Audi of New London made your service appointment a smooth process.
Quick and reliable service as always!
Quick and reliable service as always! Thank you for continued service and support on my son’s car!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It's always our pleasure to assist you, Tom! Thanks for putting your trust in the team at Hoffman Audi of New London to keep your son's car running smoothly - see you down the road!
Great car buying experience, Corey, Bruno and Robert were
Great car buying experience, Corey, Bruno and Robert were all professional and knowledgeable. No pressure sales, they each did exactly what they said they were going to do. We felt very fairly treated, like dealing with family. Would do business here again, worth the trip. This dealership took all the stress and negatives out of purchasing a vehicle. Great teamwork!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Mark-anne, it's fantastic to know that Corey, Bruno, and Robert made your car-buying experience at Hoffman Audi of New London a positive and easygoing process. We're glad you felt like family with us! Looking forward to seeing you again in the future. Take care!
2nd car I’ve purchased at this dealership.
2nd car I’ve purchased at this dealership. Good service and worked with me to get the best deal on a fabulous car!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It's great to know you've had a positive experience with us at Hoffman Audi of New London for the second time! We're always here to ensure you get the best deal. Enjoy your fabulous new car!
Truly impressed by the spectacular customer service level
Truly impressed by the spectacular customer service level Tyler Choate demonstrated - he ensured our issue was diagnosed and fixed promptly, keeping us in the loop along the way. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're so glad to know that Tyler provided you with top-notch service at Hoffman Audi of New London. It's great to see your issue was resolved promptly and efficiently! Thanks for the review, we appreciate it!
Service and staff were excellent Mechanic was thorough
Service and staff were excellent Mechanic was thorough and clean. Loaner was fine but being asked to pay a few dollars for a gallon (or so) of gas is ridiculous considering how much money I paid for my new Q5 in 2021 and for service(s) as well.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your feedback and are glad to know you found our service excellent at Hoffman Audi of New London. We'll take note of your comments about the loaner vehicle's gas policy for future improvements. Thank you!
I’m completely amazed from this dealership they are the
I’m completely amazed from this dealership they are the most honorable people I ever used for maintenance on my car Sean takes very good care of the vehicles in the service department actually he goes beyond and above for everyone. He truly is a gem recently I lost my vehicle to a flood he made me feel safe having my car towed there he was the liaison with my insurance company they worked together to solve the issue. Hands down best dealer ship I ever used no gimmicks just decent honesty what breath of fresh air . Thank you Sean and Hoffman Audi . Magnificent
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mel, we're so glad to know that Sean and our team at Hoffman Audi of New London could provide you with such a positive experience. We truly appreciate your kind words about the service department!