Reviews
Cannot Recommend.
Cannot Recommend. Was given a price out the door on a used car. Then I told the sales rep about my trade-in and the price of the car went up 6k. The sales rep lied to me in writing…said he made a mistake. Wasted my time…I hope my review saves you time bypassing this dealership.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I'm sorry to read about your experience. We strive for transparency and honesty in all our dealings, so it's concerning to see we've left the wrong impression. I'd like an opportunity to discuss this with you directly and address any misunderstandings that may have occurred during your visit. I won't be able to locate your contact information without a full name, so please reach out at a time convenient for you. Thank you, Tony Garofalo - General Sales Manager - 860-447-5030
Really enjoyable experience overall working with the Audi
Really enjoyable experience overall working with the Audi Hoffman team. Would return for my next car purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Will, we're glad to know you had an enjoyable experience with our team at Hoffman Audi of New London. We look forward to seeing you for your next car purchase when the time comes! Safe travels until then!
Excellent dealer with good inventory and great sales
Excellent dealer with good inventory and great sales department especially with Jason. Thank you Hoffman Audi
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad to know you had a great experience with Jason and our team at Hoffman Audi of New London. Thanks for the positive feedback! Enjoy your new ride!
Proud to be an Audi customer Hoffman Audi in New London. Ron and Lexie Beebe with our new Q-7 SUV. Thanks every one at New London
Another Great Job
As always Hoffman Audie of New London did a great job in service and looking ahead for what might need service so we can plan! Dave the Service Tech did a great job with detailed review and Steve and team got us in and out! Thank you very much!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tom, we're glad to know that Dave and Steve were able to provide you with excellent service at Hoffman Audi of New London. We always aim for a smooth experience! Thanks for your review!
5 Star Audi Dealership
I would like to start by saying, from the moment I scheduled my appointment to test drive my new Audi Q8. I was greeted with courtesy and professionalism when I spoke with Miranda. After much delay from coming hours away she checked in often and assured me that my vehicle will be there waiting upon my arrival and it was. Once I arrived I sensed that this was going to be a different car buying experience that I never had before. Hoffman is hands down a top notch quality dealership. Although they may seem small, however they are so precise. They know exactly what it means to provide a satisfying customer experience. From the kind gesture of Frank offering protein bars after a long trip. Franks patience and ability to provide explanation and detail about my Q8 was second to none. In addition to helping me set up my user settings in the Audi vehicle that I came to purchase he even helped me set up a phone in my current Audi A6 as well. He was very helpful and courteous. When it was time to discuss financing, I tell you Todd made this experience so memorable. We joked, we laughed, but most importantly I left feeling good about my purchase. Todd was thorough, direct and answered all of my questions in the most comprehensive manner. Did I mention that this experience took place in record time. Within a blink of an eye I was driving off the lot in my new Q8. I’ve never experienced something so seamless and comfortable when purchasing a new vehicle. I drove several hours just to pick up my car from Hoffman and because of their service and expertise I will undoubtedly do it again. Thank you Hoffman!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Curtis, we're delighted to know that your experience at Hoffman Audi of New London was top-notch! It's great to see Miranda, Frank and Todd provided you with the excellent service we strive for. Enjoy cruising in your new Q8 - thanks for choosing us!
The entire sales experience was truly pleasant, and not
The entire sales experience was truly pleasant, and not the least bit stressful!! The salesman, was very pleasant and knowledgeable. He seemed more concerned about making me feel comfortable, than about making a sale! He made the whole experience very painless!!!! I would be happy to buy another car from him again, when I need one. And, will recommend him highly, to friends!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so glad to know that you had a pleasant and stress-free experience with our team at Hoffman Audi of New London. It's great to see that we could make the process comfortable for you! We look forward to assisting you again in the future, and appreciate your recommendations.
Nice clean experience with the service providers.
Nice clean experience with the service providers. Prompt make you feel like you are welcome there. Not very many places do that. They just wanna take your money, but they made you feel very welcome, inexpling everything to you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know you felt welcomed and well-informed during your visit at Hoffman Audi of New London. We always aim for a transparent, friendly service experience! Thanks for the review!
Frank was fun and knowledgeable.
Frank was fun and knowledgeable. Overall experience was positive. I would recommend hoffman audi to friends and family.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're glad to know you had a positive experience with Frank at Hoffman Audi of New London! Thank you for recommending us, we look forward to serving your friends and family in the future. Safe travels!
Great team work
Great Experience ! Jason sales person was great to communicate with and understood my needs. Hoffman Audi has a Great Team and Great Work !!! Thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're delighted to know you had a great experience with Jason and the rest of our team at Hoffman Audi of New London. Thank you for your kind words, we appreciate it!
The staff was professional and easy to work with I would
The staff was professional and easy to work with I would buy again from Audi New London
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This is the kind of feedback we work hard for, Gary! Thank you for all your support of Hoffman Audi of New London. We look forward to working with you again next time!
Frank gets 5 stars