INFINITI of Norwood

I negotiated the price and options before arriving at the dealership. I received the price that I wanted and it was honored when I arrived. Once I arrived at the dealership the car and the options were prepared exactly as I specified. The staff was friendly and answered all my questions and addressed all my concerns. Took a little longer than I anticipated, but overall I was happy with the price, service and the car.

Bought a used 2009 M35x (former rental) in March of 2010. Overall experience was very good. I've had bad experiences with car dealerships with their deceptive practices and hidden charges. Coming to Infiniti of Norwood, I was expecting the same or worse, but I left there feeling that I got a good deal and there were reputable. The staff was sincere in getting my business by treating me with courtesy and respect. The sales manager, Adam Goldstein was helpful in getting me a good price, but the kudos go out to John McCarthy, the used car manager and in the service department Chris Musone, who went above and beyond AFTER the sale. We all want a good price and are happy when we get it, but it's the treatment after the sale which can make a customer a loyal customer. The business manager David Bingham was professional and made the financial transaction go very smooth and gave me a very good rate to boot. I even had a chance to speak to the general sales manager, Ken Hubbell, a few days after the sale and he was friendly and informative even though I was not there to buy. Overall a very good experience with my purchase and I highly recommend them.

I bought a used 2009 M35x (former rental) in March of 2010. Overall experience was very good. I've had bad experiences with car dealerships with their deceptive practices and hidden charges. Coming to Infiniti of Norwood, I was expecting the same or worse, but I left there feeling that I got a good deal and they were reputable. The staff was sincere in getting my business by treating me with courtesy and respect. The sales manager, Adam Goldstein was helpful in getting me a good price, but the kudos go out to John McCarthy, the used car manager and in the service department Chris Musone, who went above and beyond AFTER the sale. We all want a good price and are happy when we get it, but it's the treatment after the sale which can make a customer a loyal customer. The business manager David Bingham was professional and made the financial transaction go very smooth and gave me a very good rate to boot. I even had a chance to speak to the general sales manager, Ken Hubbell, a few days after the sale and he was friendly and informative even though I was not there to buy. Overall a very good experience with my purchase and I highly recommend them.

I had ranked the Infinity M37x at the top of my list for a new car. Behind were the Acura RL, Audi A6 and Lexus GS. After test driving the car, I said I was interested in purchasing. Yaro immediately started by telling me the car was just out this week and selling at $1,000 over MSRP. That the price was firm. I said it was over my budget and that I would offer 2% above Invoice and a fair trade on my Lexus. Yaro went away and came back with a very high number and said it was "good for today only". The Sales Manager then came out and looked at my spreadsheet and said I didn't know what I was talking about. In a very demeaning way, he stated that the Invoice prices on NADA , Kelly and Edmunds were not accurate. (It was, in fact, calculated absolutely accutatly according to my Lexus dealer). After dissapearing for a while, he came back and said he could do 3.5% over HIS invoice and countered with a ridiculously low Trade-In. I said it was still way out of my budget and would have to pass. He said I should "step up" and pay the difference. I said no thanks, stood and offered my hand. He looked at it, turned and walked away. The next day, I went to the Lexus dealer. With very little discussion, they accepted 2% over the NADA Invoice for a GS 350 and gave me $400 less on the Trade-In that I asked for. I was treated respectfully and they took the time to explain the difficulties in determining how trade values were determined. The explanation was sufficient for me to compromise on the trade number. I purchased the car that day. If I was treated the same way at the Infinity dealer, I would be driving the M37 today.

Arthur Kloack was the reason I purchased the 2007 M35 at Norwood Infinity. (By the way we love the car.) Arthur did exactly what he said he would do when he said it would be done. He did a great "sales presentation" and explained everything very well. This is the second Infinity I've bought at Norwood. (I'm keeping the 2000 Q45 for a third car) (I bought my first Infinity at Inskip and put 337,000 miles on it, then donated it) I checked your web site for availability of used M35's which made you my first stop. Your prices are very good, but your sales person made me comfortable and was totally professional. The choice to buy from Arthur was easy. When I get 100,000 + miles on the M35, I hope your service staff can match the professionalism of Arthur. (They did a great job when I last needed work done on the Q45)

First of all, I sent a request for a valuation of my trade in, a 2007 Lexus ES350. The reply I got told me if I wanted to get fair market value, go to NADA but if I wanted TOP DOLLAR I had to go in which I did. I had seen an advertisement that included "ALL WHEEL DRIVE, LEATHER, MOONROOF, ALLOYS, BOSE CD CHANGER,CLIMATE CONTROL....THE LIST GOES ON AND ON!!!" When I got there the car was a "BASE" NO OPTIONS. Then they offered me 20% LESS than NADA trade in value. They knew I was driving over an hour to get there and fealt they didn't waste my time. STAY AWAY. The next day I bought an 08 Infiniti M35 WITH Bose and nav for $3K less at IRA toyota in Nashua. Thanks IRA.

I leased my 2007 M35X from Norwood, even though I don't live near them, because they were the most straight foward and aggressive of the four Boston area dealers I talked to. Their initial offer was fair, unlike other dealers that started very high, and they worked hard to get the business. My lease is now up and I was thinking about a buying the car off lease, but they made me aggressive offer on new lease for a 2010 and then competed with my local dealer to get the business. They are great to deal with.

We picked up our new M35X last Wednesday and so far we both love the car. It really has it all over the 2008 Cadillac C.T.S. which we just traded. Our salesman, Mike Sweeney spent a couple of hours getting us familiar with the car, which we needed because of the programming involved. I'm sure that when service is needed, I'll be just as pleased as I have been thus far with the whole experience. I'm glad that we chose Infiniti of Norwood!

Didn't feel like the salesman knew enough about the car. My questions were not answered. I feel like the keys were handed to me after I bought the car, and was left to figure out how to work it on my own. Was very discouraged to find that the car did not have a spare tire, and that I was told to go online to find one. I feel that if you are a salesman, you should have knowledge of what you are selling, not just trying to "close the deal".

My infiniti lease was coming to an end and I had been looking around at all of the infiniti dealerships in the Boston area. After visiting several of them, test driving both the G and the M, I went back to where I leased my previous infiniti at infiniti of Norwood. Knowing what I wanted, I found them to be the most up front and efficient during the negotiation phase. They knew I had done lots of looking around and we quickly arrived at a deal for a new M which wasn't even close to the best offer from the other dealerships. Save yourself a lot of time and money and go directly to infiniti of Norwood.