INFINITI of Norwood

I submitted a request for a lease quote from Edmunds.com. I was happy to do this on-line since my visit at Infinity at Norwood a year ago was so unpleasant with an unfriendly sales group who ignored me for over 20 minutes. They were, however, enjoying each other's company but completely ignoring the intruding customer. When the salesman called me about the lease, he told me that this dealer was top-ranked in customer service but when I asked by whom, he did not know. He also promised to call me back with a price at a pre-arranged time and he never called. I called him later in the day and he vaguely remembered but offered no apology. His price was higher than other Infinity quotes but my main reason not to shop here (it is the closest to my home) is all because of the poor sales experience that seems to be repeated here in my two attempts to buy there. This is not a customer-focused dealer.

I purchased my SUV from Infiniti of Norwood, over 2 Years ago. My experience with this particular dealership has be excellent and the staff offers first class service to all it's customers. Specifically, the service department personnel who has always gone above and beyond to ensure that my car needs are met. For top quality service, and professionalism, I believe that this dealership sets the standards.

I have had my 2003 Infiniti G35 serviced at Norwood since it was purchased. Kerry has gone above and beyond many times in order to make sure my car was 100% to my satifaction. Just as an example, my drivers side back door had some corrosion on the pillar, it was not coevered by warrenty, She contacted corporate infiniti and had them come out and look at the issue. SHe had them replace the entire door at no cost to me. EXCELLENT service. My experince has always been above anything I have had elsewhere.

I was dreading the experience of selecting and purchasing a new car. I had a great experience at Infiniti of Norwood. All their personnel were friendly and knowledgable. There was no b-s sales tactic or pressure. I was given time to think, and to do the test drives I needed to come to a decision. In particular, I commend Henry Esteve for making it all a positive experience.

This was the most unprofessional manager I have ever dealt with. I attempted to iscuss some issues I had with his dealership like incomplete paperwork, loss of a payment I had made, and extra fees being tacked on. His curt was response was to tell me to go elsewhere. Everyone was very friendly until they have your money. I would rather buy a used car off of e-bay from an unknow than to give my business to this sleazy manager. I strongly recommend that you look at other dealerships.

Mike and the staff at infinity of Norwood made our purchase so easy. From the minute we walked in the door we felt like we were treated with respect. Usually buying a car is a terribly stressful event but not with these guys. We never felt pressure and we always felt like mike was trying to get us the best deal and he did! We will be glad to make our next purchase with mike and the team. Thanks

Christopher had recommended me to Jason in regard to the purchase of a new car. Chris, along with Kerry, Steven and the entirety of the service department have always taken the absolute best care of me and my G35X. I had received an offer to get into a G37X, and Chris referred me to Jason; giving Jason a background on me as a customer (frequent traveler for scheduled maintenance). Jason listened to my needs and requirements in regard to the car, as well as financially. He was awesomely professional and more than met the goals that I had outlined. Even after completion of the sale Jason was diligent in his follow-up efforts. This was a very commendable performance by the Infinity of Norwood sales and service team. Thank you, James D. Jones Marshfield, MA 781-454-9593

Mike was great and understood both what we were looking for and how we wanted to proceed with the transaction. No pressure and delivery of the car was really one of the best ever. Keep up the good work and I would recommend both Infinity of Norwood and Mike to others.

Infiniti of Norwood, MA is the best dealership to business with in Massachusettes. I just leased a brand new 2010 M35x, and the staff at this dealership made this transaction effortless. This is my second purchase at Infiniti of Norwood, and without question, the new business purchase and lease department always gets what the customers wants. It is a great customer friendly delaership.

I bought 5 cars in the last 11 years from Norwood rt-1 dealers and I can say the buying experience at Infiniti of Norwood was the best. The sales person Jason Cultrera was great to work with, smooth negotiation..treated with same attention and respect Before and After selling the car. I found some minor issues with the car after taking the delivery and Jason got them taken care by the service team immediately. I am impressed with the after sale attention they give to their customers. They are about 45 miles away for me and needs to pass other Infiniti dealers, but looking at their customer service, I feel like going there for all servicing needs. Highly recommended.