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INFINITI of Norwood

(765 reviews)
Visit INFINITI of Norwood
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–6:00pm 8:00am–5:00pm
Tuesday 9:00am–6:00pm 8:00am–5:00pm
Wednesday 9:00am–6:00pm 8:00am–5:00pm
Thursday 9:00am–6:00pm 8:00am–5:00pm
Friday 9:00am–5:00pm 8:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed

Reviews

(765 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I purchased my I30T from Infiniti of Norwood 10 years ago...

I purchased my I30T from Infiniti of Norwood 10 years ago and have had all of my service done by the service department. I have been very pleased with all aspects of this dealership; especially the service department. I have purchase many new cars and this service department and it's manager are the best that I have the pleasure of dealing with. They always take great care of me and my car, service is always done on time and correct the first time. They are the best and I would highly recommend anyone looking to service or purchase a Infiniti to go to Infiniti of Norwood. Steve N.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service team at Infiniti of Norwood (Kerry and...

The service team at Infiniti of Norwood (Kerry and Christina) always go above an beyond my expectations. They are very friendly and professional and take the time to explain any service that needs to be performed and why it needs to be done or which service can be postponed. Additionally, in the event that you are not satisfied with any work performed, they will work diligently to ensure that the matter is resolved to your satisfaction. In the past I have tried other Infiniti dealers, however, I always end up back with Infiniti of Norwood because I feel that my needs are best addressed by this dealer. I highly recommend this dealership to anyone that expects superior service with a team of friendly professionals.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Adam and Yaro were the best! I got everything I was...

Adam and Yaro were the best! I got everything I was promised and more. It is our second car purchased from Yaro and I would definitely do a third. I live 15 minutes from Kelly Infiniti and have both times given them a shot at my business. I chose both times to drive an hour out of my way in order to do business with Infiniti of Norwood. Pricing was transparent and the sevice from start to finish was top notch. Call Adam or Yaro...you will not be sorry!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Service is Fantastic. Everyone very helpful and extremely...

Service is Fantastic. Everyone very helpful and extremely courteous. The service team from management to service advIsors to the people that solve the problem all work well together and made my experience as stress free as possible. I came in with a problem and left satisfied with a solution. Thanks to Infiniti of Norwood.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service at Infiniti Norwood has always been pleasant...

The service at Infiniti Norwood has always been pleasant and the staff are extremely friendly. Chris Musone is wonderful and handles each customer with superb care. Once you give them a try, you would not go else where. Yes, they're that terrific! Thanks Chris, Kerry and Mario!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I just purchased an Infinit FX35 at the Infiniti of...

I just purchased an Infinit FX35 at the Infiniti of Norwood and I had a great experience! Everything was quick and easy, and I am very glad with everything. By the time we sat down to discuss price, I was already signing the papers and we were able reach the monthly payments I was looking for without any hassle. This is the place to go.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This is my second Infiniti. I have had both cars services...

This is my second Infiniti. I have had both cars services at Infiniti of Norwood. The service is consistently aimed at satisfying the customer. I attribute the fact that rarely does anything fail in the car to the regular maintenance schedule which Infiniti recommends and the quaklity of the work performed here. I took my first Infiniti to the selling dealer and was completely turned off by the arrogance of the service staff there. Infiniti of Norwood is the place to go.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

This dealership offers excellent customer service. The...

This dealership offers excellent customer service. The salesman was extremely nice and friendly and gave me all the information I was looking for. I have not found better prices anywhere. They work with you to find a car to best fits your needs. I would highly recommend them to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

She is very knowlegeable about the Infinity. I have been...

She is very knowlegeable about the Infinity. I have been going to Norwood Infinity for many years. This is my third Infiniti. She is also very pleasant to speek to and when she delivers the bad news she does it in a very pleasan way. I do feel that a charge for diagnostic evaluation of the problem is not fair for old customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

This is the best dealership I have ever been to!!! They...

This is the best dealership I have ever been to!!! They take care of me every time I come in, wether that be once a year, or every 2 months. The staff is super friendly, and they are sure to remember your name and face, the service is good and timely, and the price... well I have no complaints. I recommend anyone with an Infiniti to go to Infiniti of Norwood and really "experience" what it is like to have a wonderful dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.