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Van Bortel Ford

(1,085 reviews)
Visit Van Bortel Ford
Sales hours: 9:00am to 7:00pm
Service hours: 6:30am to 8:00pm
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Sales Service
Monday 9:00am–7:00pm 6:30am–8:00pm
Tuesday 9:00am–7:00pm 6:30am–8:00pm
Wednesday 9:00am–7:00pm 6:30am–8:00pm
Thursday 9:00am–7:00pm 6:30am–8:00pm
Friday 9:00am–6:00pm 6:30am–8:00pm
Saturday 9:00am–5:00pm 6:30am–8:00pm
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (888) 205-2689 (888) 205-2689
Used (866) 334-5078 (866) 334-5078
Service (585) 670-6848 (585) 670-6848

Reviews

(1,085 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Van Bortel Ford from DealerRater.

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Great service while “social distancing”

I needed to have some routine maintenance done on my truck even though we were required to maintain social distance. Van Bortel Ford’s approach to maintaining healthy interactions was thorough while still staying friendly and providing the expected terrific service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you so much Larry! We are following every guideline in these unprecedented times to ensure customer and employee safety.

Let me know what had to be done now.

Older car and need a few things done. Let me know what had to be done and what could wait. Needed what they said could tell how my car handled on the way home.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

So happy we could help, thank you so much!

VanBortei has been servicing my cars since 2004. Whether...

VanBortei has been servicing my cars since 2004. Whether it is routine service or a major repair, I trust the service department recommendations and have them do the work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your continued trust!

Great Experience

Steve Miller is the best!! What ever it takes Steve will be there to get you what you want in a car he takes the time to listen to what your needs are.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much!

Best car dealership

Every time I bring my car in it’s always fast and prompt service and they never try to sell you anything you do not need

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you so much, we truly appreciate your wonderful feedback and continued trust!

Great service

Everyone was very helpful and I felt like they gave me a good deal without any hassle. I would recommend Van Bortel to anyone looking for a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much! We truly appreciate it!

Van Bortel Ford is a great place to have your car...

Van Bortel Ford is a great place to have your car serviced. I had my oil and filter changed using Quick Lane. Within an hour it was done and I was on my way.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Excellent, thank you so much!

Great people! Kitty’s crew is my nickname for them....

Great people! Kitty’s crew is my nickname for them. Very professional and they listen to you carefully. By the way I’ve been very happy with the vehicle they suggested!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much! Kitty's Crew is always here to help!

I was very pleased with service. Courteous service....

I was very pleased with service. Courteous service. Waiting area is very comfortable. Service rep, Frank Capaldo was excellent. He kept me well informed in a kind and courteous manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

This is so great to hear, thank you so much for your 5-star rating and your trust in Van Bortel Ford!

Always exceeding our expectations

You’ll never find a better place to buy a new or used vehicle than Van Bortel Ford, and never a better salesman than Paul Bowers!! Always exceeds our expectations, every time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you so much, Ryan! We truly appreciate your continued trust and amazing feedback!