Reviews
Inspection/ Oil Change
Courteous, efficient. Was able to wait for vehicle despite social distancing requirements. Waiting area clean and comfortable. Would recommend Von Bortel dealership to friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your recommendation!
Fast professional service
It was easy to make an online appointment for a New York State Inspection. My car was promptly serviced with no issues in approx 30 minutes. There was plenty of area to spread out in what used to be the showroom while waiting the work to be done.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent, thank you so much!
Efficient. Professional. Honest.
Professional service personnel. Efficient in repairs, fair price. All good. I have been to this dealer about 10 times for various repairs, major and minor. Always excellent service experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your continued trust!
Explain
Alex was so easy to work with and explained everything. Answered all our questions and everything was perfect. Considering we are in the mist of the Corona virus shut down, the entire transaction was amazingly smooth.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much!
Service is always done right the first time
I never take my Ford anywhere else for service. The staff is helpful and friendly and my vehicle is usually done ahead of the estimated time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your continued trust!
The staff at Van Bortel Quick Lane are always friendly...
The staff at Van Bortel Quick Lane are always friendly and helpful. Denise did a great job getting my vehicle serviced quickly. Kelly, Tom and Frank are also fantastic. Service is top notch!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent, thank you so much!
New car shopping
The process of buying a car was very simple considering the Covid issues. I would suggest buying a car from Van Bortel to anyone - thanks
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much, we truly appreciate your business and your feedback!
During this virus shutdown I was still able to seamlessly...
During this virus shutdown I was still able to seamlessly purchase a new vehicle from Van Bortel Ford. Through email and text messaging with my sales representative, I was able to get my trade appraised with the VIN# and some photos with a description of the condition. They gave me a fair price for my trade and we were able to strike a deal that I was comfortable with all without having to visit the dealership. The day I signed the paperwork was able drive away in my new truck! It took no more than 45 minutes at the dealership for the paperwork, swap out the license plates and I was on my way. I would highly recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much John, we sincerely appreciate your business and your wonderful feedback!
Tire light on
15 years of quality repairs to my Ford products. Ford Flex, Ford Fusion, and Lincoln Navigator. Service department and supporting are all at a five star rating
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your continued trust over the years Dave, we sincerely appreciate it!
Fantastic service
Always a great experience at Van Bortel. Staff are very engaged and helpful. Never had any issues. Online appointments and quick turn around. Also has a great waiting room if you stay for your service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your continued trust Suzanne! We look forward to seeing you on your next visit!